Frequently Asked QuestionsDining Services frequently receives the following questions. If you do not find an answer to your question here, please email us or call 412-268-2139.
How do I sign up for a meal plan?
When I purchase a meal plan, is it just for one semester?
No, when you purchase a meal plan, you make a purchase for the entire school year. You may change your meal plan during the official meal plan change period. You are billed per semester, but the purchase is for the entire academic year.
Why are first year students required to have a meal plan?
The meal plan helps students make a successful and healthy transition from living at home to living on their own. It helps with the socialization process as well.
Is there any way I can be released from a meal plan?
Exceptions to the meal plan are made only for acute and severe health reasons or upon official withdrawal from the university.
How do I use my meal plan?
Your meal plan is encoded on your Carnegie Mellon ID card. Present this card when you make a purchase. Your meals, flex dollars and/or DineXtra will be deducted as appropriate.
What if I lose my ID card?
Report a lost card immediately by calling the HUB at 412-268-8186 or Campus Security at 412-268-2323. To replace a lost card, go to the HUB in the basement of Warner Hall.
What happens to my meal plan during less full weeks, such as Thanksgiving?
The number of meals and the cost of the dining plan factor in holidays and breaks.
What if I have special dietary requirements?
If you have special dietary needs or concerns, please contact our Registered Dietitian, Paula Martin, who works in the University Health Services office. You can submit a special dining needs form or email her. To meet the special dietary needs of our students, many of our locations offer vegetarian and vegan menu items. Fresh Kosher meals are also available at The Pomegranate in the Tartan's Pavilion and strict Orthodox Kosher meals can be ordered for campus delivery from Murray Avenue Kosher. Please talk to any of our location managers who can help you select appropriate menu items.
What are the hours of operation during holidays or other special events?
Hours will vary for each dining location during special periods. Check the dining hours for up-to-date information.
Why can't food be carried out of the Schatz Dining Room?
At specified times the Schatz Dining Room is an "all-you-care-to-eat" facility. You are welcome to consume all you wish during each visit, but due to the pricing structure, food cannot leave this area.
Who serves the food on campus?
Carnegie Mellon Dining's primary dining vendor Chartwells directly manages many of our on-campus dining locations. We also work with several other outside vendors who operate the other dining locations on campus including La Prima Espresso and LuLu's Noodles.
Where can I find nutritional values?
Dining's Nutrition Calculator is a food and nutrition tracking tool that is available online and via an app. The tool analyzes most food items offered across campus, allowing you to make informed decisions about what you eat in regards to nutrition facts, ingredients, and food allergens. The calculator database is constantly updated and refreshed to keep up with new menu items and options.
Who sets the pricing for the vendors?
Dining Services reviews and approves the pricing structures. Pricing must be competitive with similar operations and their restaurants. In some instances, prices are actually lower.
Who watches over vendor quality?
Our Dining Services management team regularly monitors vendor services and products. We welcome any comments or suggestions regarding vendor services.