Carnegie Mellon University

Frequently Asked Questions

Dining Services frequently receives the following questions. If you do not find an answer to your question here, please email us or call 412-268-2139.
Complete the Meal Plan Agreement (pdf) or sign up for a meal plan online via the Dining Portal.
No, when you purchase a meal plan, you make a purchase for the entire school year. You may change your meal plan during the official meal plan change period. You are billed per semester, but the purchase is for the entire academic year.
The meal plan helps students make a successful and healthy transition from living at home to living on their own. It helps with the socialization process as well.
Exceptions to the meal plan are made only for acute and severe health reasons or upon official withdrawal from the university.
Your meal plan is encoded on your Carnegie Mellon ID card. Present this card when you make a purchase. Your meals, flex dollars and/or DineXtra will be deducted as appropriate.
Report a lost card immediately by calling the HUB at 412-268-8186 or Campus Security at 412-268-2323. To replace a lost card, go to the HUB in the basement of Warner Hall.
The number of meals and the cost of the dining plan factor in holidays and breaks. 
If you have special dietary needs or concerns, please submit a special dining needs form to University Health Services office. To meet the special dietary needs of our students, many of our locations offer vegetarian and vegan menu items. Orthodox Kosher meals are available in Entropy+ convenience store. Please talk to any of our location managers who can help you select appropriate menu items. Halal meat is served at a number of dining locations on campus. Learn more here
Hours will vary for each dining location during special periods. Check the dining hours for up-to-date information.
At specified times the Schatz Dining Room is an "all-you-care-to-eat" facility. You are welcome to consume all you wish during each visit, but due to the pricing structure, food cannot leave this area.
Carnegie Mellon Dining's primary dining vendor Chartwells directly manages many of our on-campus dining locations. We also work with several other outside vendors who operate the other dining locations on campus including La Prima Espresso, Tazza D'Oro and iNoodle.
Dining's Nutrition Calculator is a food and nutrition tracking tool that is available online and via an app. The tool analyzes most food items offered across campus, allowing you to make informed decisions about what you eat in regards to nutrition facts, ingredients, and food allergens. The calculator database is constantly updated and refreshed to keep up with new menu items and options.
Dining Services reviews and approves the pricing structures. Pricing must be competitive with similar operations and their restaurants. In some instances, prices are actually lower.
Our Dining Services management team regularly monitors vendor services and products. We welcome any comments or suggestions regarding vendor services.
Contact us or attend the Student Dormitory Council Food Committee meetings. You can email the Student Dormitory Council Food Chair.