Frequently Asked Questions
Explore answers to frequently asked questions about your dining plan. If you have a question that is not addressed here, please feel free to email us at email@example.com.
How do I sign-up for a dining plan?
I would like to increase/decrease my dining plan.
How do I make a change to my dining plan?
Log-in to the Dining Portal to make your dining plan changes before the dining plan change deadline.
I am a first-year student and would like to change to the yellow dining plan.
First-year students who are assigned to the Residence on Fifth may change their dining plan to the yellow plan via the Dining Portal by September 23, 2022, at 5 p.m.
I am a first-year student and would like to cancel my dining plan.
I have already made a change to my dining plan and would like to change again.
The change period has passed and I would like to make a change to my dining plan.
I made a change to my dining plan. When will the change be reflected on my account?
A full refund will be received if a dining plan is canceled or changed before August 28, 2022. Any dining plan change made by September 23, 2022, will be refunded based on actual dining plan usage. The new dining plan will be billed for a prorated amount.
I have a special dining need due to a medical diagnosis and would like to request a change to my dining plan.
Students with special medical needs who would like to change or reduce their dining plan will need to have their dining needs evaluated by a University Health Services professional staff member. To start this process, please turn in a Special Needs Dining Form to University Health Services (UHS).
Once UHS completes their evaluation, they will make a recommendation to Dining Services to support the student's special dining need.
What is the difference between FLEXible Spending dollars (FLEX) and the DineXtra declining balance program?
FLEXible dollars come as part of the dining plan you purchase and expire on the last active day of the dining plan in the fall and spring semesters. DineXtra can be purchased in addition to a dining plan or alone, and it offers a 1% bonus per $100 deposit, up to 10%.
How can I use my DineXtra bonus funds?
If you need to split payment for a purchase between your regular DineXtra and bonus DineXtra funds, your card will need to be swiped twice at the register. For example, your meal costs $9.00 and you have a DineXtra balance of $4.00 and a bonus DineXtra balance of $50.00. After swiping your card, $4.00 of regular DineXtra funds will be applied, and the cashier will state that you still owe them a balance of $5.00. Let them know that you have bonus DineXtra funds and ask them to swipe your card again. The remaining $5.00 balance will be deducted from your bonus funds upon swiping your card a second time.
Can my friend use my dining plan?
Meal blocks and associated FLEXible dollars are non-transferable. However, the Green, Red, and Blue dining plans each come with two guest meals per semester.
My ID card was lost or stolen.
If your Carnegie Mellon ID card is lost or stolen, immediately contact ID Card Services at 412-268-5224 (after hours, contact University Police at 412-268-2323). Carnegie Mellon is not responsible for any funds expended or the use of any lost or stolen cards. Additionally, participants are responsible for any charges made or attempted on their Carnegie Mellon ID Card.