Carnegie Mellon University

Integrated Innovation Institute

Engineering + Design + Business

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Susanna  Zlotnikov

Susanna Zlotnikov

Online Program Director & Assistant Teaching Professor

Pittsburgh, PA


Susanna is a qualitative design researcher and educator with expertise in analyzing and designing for complex workflows. Currently, she is an assistant teaching professor with the Integrated Innovation Institute and director for the iii Online Program at Carnegie Mellon University.

She has taught diverse students a variety of subjects for over a decade (Hebrew, math, Pilates, design). At the Integrated Innovation Institute, Susanna teaches courses focused on using service design frameworks and tools to innovate offerings to customers. 

Susanna earned her Master’s degree in design from Carnegie Mellon University’s School of Design in 2015 and BA in Political Science from the University of Pittsburgh in 2011. With this background, Susanna is uniquely positioned to navigate the social and technical contexts that shape services and experiences.

  • Special Topics: Experience Innovation
  • Master of Design, Carnegie Mellon University
  • Bachelor of Science in Political Science, University of Pittsburgh