Living to Save Lives

During her career, Carnegie Mellon University alumna Susan Stuart has seen the absolute worst and best days of many people’s lives.

In her early 20s, she worked as a trauma unit nurse, where she became very familiar with death and dying — and was introduced to the work of the Pittsburgh Transplant Foundation, now the Center for Organ Recovery and Education (CORE). Her experiences in the ICU gave her a unique understanding of the importance of offering hope to grieving families.

“I had the great opportunity to see how — during a terrible tragedy — family members are given hope through donation,” she says. “These deaths are often unexpected, and families are searching for meaning and purpose. Donation provides purpose.”

Organ donation also provided Susan with her life’s purpose. She was so moved by CORE’s work that she left her nursing position to become an organ and tissue procurement coordinator for the organization in 1989, rising to the level of assistant executive director before leaving in 1999. After five years at UPMC, she returned to CORE in 2004 as CEO and president, a position she’s held for 20 years.

“Leading CORE is like being a bedside nurse, in that our mission is to save and heal lives,” she says. “They [organ recipients] have entirely new leases on life. They are the most grateful people that you have ever met. They take nothing for granted.”

It Takes a Vast Village

Susan’s journey with CORE started early, and she credits her mother and two sisters, who were also nurses, with instilling in her a passion for the organization’s mission.

“Witnessing their hard work and dedication to serving others deeply motivated and inspired me,” she says.

CORE is one of 57 nonprofit organ procurement organizations, or OPOs, across the United States. The 250-member team’s makeup is diverse, including administrators, surgeons and procurement coordinators — who often double as critical care nurses — funeral directors, employees who train at technical schools to learn how to scrub, support staff, finance staff, IT workers and regulatory professionals.

Early in her career at CORE, Susan was instrumental in crafting the PA Act 102 law of 1994, known as “Routine Referral,” alongside colleagues at Latrobe Hospital. In the past, identifying a potential organ donor was voluntary, and Routine Referral established a process for hospitals statewide to mandate the referral of a potential organ donor to their local OPO.

In just three years, PA donations increased 43%, compared to 6% nationally, and this early legislation became a model for other states.

Following this success, Susan earned a Master of Public Management from CMU’s Heinz College of Information Systems and Public Policy in 1997. She credits that experience with helping her develop crucial leadership skills and a robust professional network filled with contacts from various leadership backgrounds and with diverse perspectives.

“I chose Heinz due to its outstanding reputation. Highly recommended by colleagues, I was confident that the learning environment would significantly advance my professional career,” she says. “I had high hopes for professional growth through this experience, and the stellar reputation of Heinz reassured me of that potential."

Susan has used her Heinz education and passion for the work to guide what she calls “CORE’s decade-plus-long performance excellence journey,” culminating in the organization winning a Malcolm Baldrige National Quality Award, a national recognition for organizational performance excellence, in 2019.

That same year, Susan participated in a year-long fellowship with the Baldrige Executives Fellow program, which focuses on assisting organizations to more efficiently accomplish their missions and connected her with Baldrige organizations throughout the county to learn directly from their leadership. CORE is one of only three OPOs that have participated in the program.

In June 2023, Susan was recognized with a Lifetime Achievement Award given by the Association of Organ Procurement Organizations, which honors people who have made significant contributions in the field of organ donation.

“I've continued to personally and professionally grow through this journey of my position here at CORE, so it's always been fulfilling,” she says. “The mission to save and heal lives through donation? There is absolutely no mission like it.

But Susan is not done yet. She’s always thinking about what’s next for the organization and for the field, especially in light of new technologies.

“We can't keep up with the demand for organs in our current state. There's no way that we can ensure an organ transplant if we continue to do the same thing over and over in the same way, so we have to be open to new technology, to new innovation, and try to increase organs for those recipients who are waiting,” she says.

“We have grown so much and we will keep examining and improving our critical key processes. We need to continue building very strong processes so that there is never a missed opportunity for a family to give the gift of life.”