Carnegie Mellon University

A More Welcoming CMU

Partnering to Improve the Coulter Welcome Center through a Fusion of Design Disciplines

School of Design

written by
Joe Lyons

In summer 2024, School of Design faculty members Haeyoung Kim and Daphne Peters and a student/alum trio comprised of Felix Cooper (BDes 2025), Helen Zhang (BDes 2025) and Hannah Lesser (BDes 2024) collaborated on a redesign of the Coulter Welcome Center.

The project — which represents an exciting new partnership between the Joseph Ballay Center for Design Fusion, the School of Design, the Office of the Provost, University Communications and Marketing, and Enrollment Management — seeks to strategically improve key aspects of the campus experience.

The newly designed Coulter Welcome Center represents a unique blending of faculty expertise, uniting their diverse talents in environmental design, graphic design, interaction design, industrial design, service design and architecture to create the ultimate visitor experience. The collaborative approach also reinforces principles of “welcoming” that are applicable across many areas and programs at CMU.

Welcome Desk

Enjoy a warm welcome and clear check-in point.

University Store Merchandise Display

Imagine yourself as a Tartan! Be inspired by CMU-branded merchandise from the campus store.

New Seating Layout

Locate places to rest, as well as opportunities for exploration and discovery.

Banner for the Welcome Center, looking toward the Welcome Center space.
The design group, standing in front of the CMU Coulter Welcome Center desk.

Activity Wall

View on-screen content in three key categories: information, exploration and entertainment; and explore CMU's "Booth” — a highlight of Spring Carnival.

Fence Kiosk

Delight with every click of a button! Experience the Random Fence Generator (a CMU Tradition) and its role as a place for student expression.

Student Work Display

Explore how maker facilities support the creation of student work.

Student Organizations Spinners

Discover student life beyond academics by spinning triangles that reveal the names of student clubs and organizations.

Interactive Activity Wall at the Coulter Welcome Center.
Student Organization Spinners at the Coulter Welcome Center.
Student work display in the Coulter Welcome Center.
Interactive Activity Wall at the Coulter Welcome Center.


featuring the following:

student work from Felix Cooper, Helen Zhang and Hanna Lesser

images and video from Joe Lyons

images from University Communications & Marketing