CarnegieMellonTickets.com
Student Affairs offers a free, online ticketing system through a third party vendor (AudienceView integrated with CashNet) to facilitate and track ticket sales. This allows event organizers to sell tickets online, manage attendance and sales more efficiently, and manage event entrances via scanning technology.
CarnegieMellonTickets.com is an online, customizable site that integrates with Shibboleth and includes affiliation, student class status, and more. It collects information that allows administrators to contact event attendees in the event of a change. The scanning technology provides groups the ability to check how many people are in attendance, prevent counterfeit tickets, and check people in off-line. All revenue is transferred directly to a university bank account with reports that indicate how revenue should be credited to each individual oracle account associated with an event.
For questions, please email CarnegieMellonTickets.com. A senior financial administrator of Student Leadership, Involvement, and Civic Engagement will forward inquiries to the appropriate administrator.
Requesting a Sale
To request a sale, please complete a request form two weeks prior to the on-sale date. This form employs conditional logic based on the type of sale the requestor is intending to set up. The types of sales are as follows:
- event sale
- item sale
- dues collection sale
- other sale
Each request will be reviewed by the Student Affairs administrator who will work with the requestor to set up the event on CarnegieMellonTickets.com. If required, the administrator can give the requestor or a representative access to editing and viewing privileges for that particular event.
Sales can be publicly displayed or privately accessible via a distributed link. Tickets can be sold at varying prices levels and/or tracked/restricted based on class level, CMU guest, faculty/staff or general public. At this time, we are unable to differentiate alumni from general public.
Tickets are general admission only and cannot be mapped to a seating chart. However, VIP and/or specialty tickets can be designated as a group.
Ticket Scanners
Organizations can reserve ticket scanners so that individuals can be admitted to an event or items purchased through the system can be marked as picked up. Scanners are rented on a per event basis from AudienceView at the cost of $125/scanner per event. Scanners can be rented on an annual basis for $750/scanner per year. The fee for the scanner will be charged directly to the oracle string of the department/organization responsible for the event.
A scanner is not required for an event. If needed, scanners must be requested two weeks prior to the date of event. Student Affairs will coordinate the ordering and distribution of the scanner.
Convenience and Credit Card Fees
University Tickets charges convenience fees based on the cost of the ticket. Convenience fees are non-refundable even in the event of a cancellation. The Student Affairs policy states that this fee will be passed on to the ticket buyer as a separate cost and not imbedded into the ticket price. Fees ranges from $0.50 for tickets sold under $10, $1 for tickets sold $10 - $19.99, and $2 for tickets sold $20 and up. There is no convenience fee when there is no charge for a ticket.
Credit card fees are assessed at an average of 2-3% of the total sale and are paid by the group receiving the event revenue. These fees are calculated based on actual sales and are deducted from revenue credited to the organization per event.
Additionally, the university’s administrative fee of 12% will apply to external ticket sales (sales made to non-CMU faculty/staff/students).
Financial Management
A Student Affairs senior financial manager will manage the transfer of money from CashNet into individual accounts. Upon receipt of the monthly revenue check, they will run the necessary revenue reports, AudienceView fee reports, and credit card fee estimations to determine the portion to be transferred to each group.
Our purchasing policy states: “No refunds or exchanges. In the case of event cancellation, refunds will be managed by the event organizer. Charge will appear as 'Higher One' on your credit card statement.” This appears when a purchaser inputs credit card information to pay for a ticket.
Sales Tax
While event tickets are not subject to sales tax, select items sold on CarnegieMellonTickets.com may be considered taxable. All taxable items sold on the site are subject to the 6% Pennsylvania sales tax and 1% Allegheny County sales tax. Please contact CarnegieMellonTickets.com to confirm if an item is considered taxable.