Frequently Asked Questions
If you do not find an answer to your question in the FAQs below, a member of our team would be happy to assist you. Prospective undergraduate students should contact the Office of Admission at admission@andrew.cmu.edu, and returning undergraduates and graduate students should contact The HUB at thehub@andrew.cmu.edu.
Financial Aid
When does the financial aid application open?
The CSS Profile typically opens Oct. 1 each year for the next academic year, and the FAFSA is typcially available by Dec. 1 for the following academic year.
When is Carnegie Mellon’s financial aid application deadline?
For an overview of financial aid application deadlines, please select your affiliaiton below to view a timeline of tasks.
Please note: Applying by the deadlines listed on your instructions helps with the timely gathering and processing of your documentation and ensures you'll receive your offer in a timely manner. While it is preferred you meet these deadlines, you can still apply after those date and it will not decrease your eligibility to receive financial aid.
What’s Carnegie Mellon’s FAFSA code?
Carnegie Mellon’s FAFSA code is 003242.
What’s Carnegie Mellon’s CSS Profile code?
Carnegie Mellon’s CSS Profile code is 2074.
Where and how do I submit missing financial aid documents?
You can consult this missing documents reference guide for the documents we are requesting on our website with more information regarding the document and submission.
How do you determine eligibility for financial aid?
Eligibility for federal and state aid is determined using the Federal Methodology, a formula established by Congress. Only the FAFSA is required to be considered for federal and state aid.
Eligibility for institutional aid is determined using an Institutional Methodology, and both the FAFSA and CSS Profile are required to be considered for institutional aid. This means that the expected family contribution used for federal and state financial aid will likely differ from the expected family contribution determined by Carnegie Mellon University.
To determine your expected family contribution, we use the information that you and your parent(s) provide on the FAFSA, the CSS Profile and 1040 and W-2 tax forms to determine the amount you and your parent(s) should contribute to your education at Carnegie Mellon. This number is called your Student Aid Index (SAI) on the FAFSA, and includes a direct contribution from income, drawing down on assets, and responsible borrowing.
Your financial need is then determined by calculating the difference between your expected family contribution and the total cost of attendance.
What’s a financial aid offer?
Once we determine your eligibility and financial need, we combine different types of financial support into an offer. Typical financial aid offers include federal, state and institutional grants, loans and work-study. Carnegie Mellon is committed to meeting the demonstrated need of eligible undergraduate students.
Is financial aid available for undocumented or DACA students?
Deferred Action for Childhood Arrival (DACA) students are not eligible for federal student aid but may be eligible for institutional financial aid. DACA students must complete the CSS Profile but are not required to submit the Free Application for Federal Student Aid (FAFSA). At the time of admission, Carnegie Mellon may request DACA documentation to confirm your status in order to process financial aid accordingly, but no DACA documentation is required when you submit an application. At this time, undocumented students without DACA status are not eligible to apply for financial aid.
I'm an international student considering Carnegie Mellon. Am I eligible for aid?
Carnegie Mellon offers need-based financial aid to applicants who are U.S. citizens, permanent residents or have DACA status. You are not eligible for Federal Loan programs. You may be eligible for some private loan programs, open to international students who have U.S. co-signers.
Can I waive my Noncustodial Parent Contribution?
This is reviewed on a case-by-case basis. Please see our Applying for Aid page to learn how to request a noncustodial parent CSS Profile waiver.
Do I need to apply for financial aid each year?
Yes, you need to apply for need-based financial aid each year. To do so, you’ll submit the FAFSA and CSS Profile each spring semester.
Does Carnegie Mellon award merit scholarships?
No, Carnegie Mellon offers need-based financial aid to admitted students. The School of Drama and Music has some limited institutional funding/endowed funding offered at the discretion of the department to help fulfill programmatic needs. There is nothing additional that families need to do to apply for consideration for this funding beyond completing the common application and audition process, as well as submitting the required financial aid documents.
Will outside grants and scholarships affect my financial aid package?
Your financial aid package won’t be reduced due to the receipt of outside scholarships unless one of the following occurs:
- Your federal grants, loans and/or work-study plus your outside scholarship exceeds your financial need. In this case, your federal aid will be reduced, beginning with loans.
- Your entire aid offer plus your outside scholarship is greater than the Cost of Attendance. In which case institutional aid will be reduced only after adjusting federal aid.
Does Carnegie Mellon offer ROTC scholarships?
A Reserve Officer Training Corp - ROTC Scholarship may be available to Carnegie Mellon undergraduates. Students interested in discussing ROTC opportunities are encouraged to contact the Carnegie Mellon Steel City Naval ROTC at 412.268.5109.
Air Force ROTC Scholarships
The Air Force ROTC program offers two, three and three-and-a-half-year scholarships to qualified undergraduate Carnegie Mellon students. Scholarship amounts vary. Carnegie Mellon is a crosstown member of Detachment 730 at the University of Pittsburgh. Completion of the AFROTC program leads to a commission as a second lieutenant in the U.S. Air Force.
Army ROTC Scholarships
The Army ROTC program offers two, three and four year scholarships based on student merit. Scholarships cover full tuition and fees plus $1,200 per year for books. All contracted students also receive a monthly stipend of $300 to $500 per month. Carnegie Mellon has a company at the Three Rivers Battalion headquartered at the University of Pittsburgh.
Naval-Marine Corps ROTC Scholarships
The Naval ROTC program offers two, three and four year scholarships based on competitive national and regional selection. Scholarships cover full tuition and fees, $750 per year for books and a monthly stipend of $250 to $400. The Carnegie Mellon Steel City Naval ROTC is considered one of the finest ROTC units in the country.Can I use veterans benefits at Carnegie Mellon?
For information on veteran education benefits, please visit the university's Veterans & Military Community website.
How will my tax information be transferred?
Starting with the 2024-25 FAFSA Form, the Financial Aid Direct Data Exchange will transfer contributors' federal tax information from the IRS directly to your FAFSA form. This will replace the existing IRS Data Retrieval Tool.
Students and contributors (typically parents, for dependent students; and spouses for independent students) will need to create an FSA ID and provide approval for their Federal Tax Information (FTI) to be utilized for their FAFSA to be processed. Those who don't already have an FSA ID may create one.
Will my financial aid package change if personal information changes after I apply?
Your eligibility for need-based financial aid is determined by using a Congressional formula called Federal Methodology. It uses your parent(s)' and your total taxable and untaxed income, federal taxes paid, current equity in assets that you were required to report on the Free Application for Federal Student Aid (FAFSA), and size of household and number enrolled in college at least half-time, to determine the amount you are expected to pay toward your education. This amount is called your Student Aid Index (SAI).
The number of family members attending college has changed. Should I inform you?
Yes. The number of dependent family members enrolled on at least a half-time basis in a degree-seeking or certificate program affects your financial aid eligibility. Please notify us directly in writing if the number in college changes after you have filed your FAFSA and CSS PROFILE. In addition, please update your FAFSA online. We will re-evaluate your eligibility and notify you if your financial aid package changes. Student Financial Aid will verify this information during the fall semester.
Can enrolling part-time affect my financial aid package?
Yes. Undergraduate and graduate financial aid packages are based on full-time (36 units or more per semester) enrollment. If you are enrolled part-time and assessed part-time tuition, your financial aid package will be revised to reflect this. You have to be enrolled at least half-time to be eligible for financial aid.
Under what special circumstances will my financial aid package be increased?
In the determination of a student's financial aid eligibility, circumstances such as loss of employment or changes in employment status, parents' divorce or separation, or the death or disability of a parent are considered.
If your custodial parent(s) or you (independent students only, and your spouse if applicable) anticipate a reduction in income of at least 20 percent of your total taxable and untaxed income, we may re-evaluate your financial need. Please contact The HUB for instructions.
You will want to estimate carefully. After the calendar year, we will verify your projection by requesting that you submit your federal tax documents. If your actual information is higher than your projection, we will recalculate your financial aid eligibility and notify you of any adjustments.
Can my financial aid package change from year to year?
Yes. The most common reasons why your financial aid package could change include:
- Increase or decrease in family income
- Change in the number of family members in college
- Change in household size
- Increase in cost of attendance
- Receipt of an outside scholarship
- Unsatisfactory academic progress
You need to apply for financial aid each year because the information used to determine your eligibility may change annually.
My student aid report says I was "selected for verification." What does this mean and what do I do?
The U.S. Department of Education requires colleges to "verify" students applying for aid and selected for federal verification. Carnegie Mellon will ask for confirmation of the data provided on your financial aid applications. We will verify all undergraduate students selected for verification by the Department of Education and any student with inconsistent or conflicting information. The applicant data that must be verified includes: household size, number of family members in college, adjusted gross income, wages, taxes paid and untaxed income.
Can my academic performance affect my financial aid package?
Yes. To be eligible for federal, state, and institutional financial aid, all students are required to maintain Satisfactory Academic Progress toward the completion of a degree. Each university determines its own policy in accordance with federal regulations set forth by the U. S. Department of Education regarding satisfactory progress standards to ensure student success.
Financial aid at Carnegie Mellon University includes federal aid, such as Federal Pell Grants, Federal Supplemental Educational Opportunity Grants, Federal Work-Study, Federal Direct Loans, and Federal Direct PLUS Loan programs; state grant aid; and Carnegie Mellon institutional aid including grants, loans and scholarships.
Carnegie Mellon evaluates all students for Financial Aid Satisfactory Academic Progress annually, at the end of the spring semester. Students that are included in the review are undergraduates, graduates, both full-time and part-time.
For more information, please see the Financial Aid Satisfactory Academic Progress Policy and Procedural Statement on the Financial Aid Policies webpage.
I would like to make an informed decision regarding moving off campus. How will this affect my financial aid for the next year?
This is a common question that we usually receive in the spring prior to students completing the housing room selection for campus housing. The cost of attendance between a resident and an off-campus student is about a $500 - $600 difference, which addresses 9-month room and board. Most students choose to live off-campus because it is less expensive. Please be aware that you will more than likely be required to sign a lease or rental agreement for 12 months that may require a security deposit or up-front rent prior to move in. You would not be able to obtain any financial aid or refund checks prior to the beginning of the semester to use to help pay for your off-campus expenses. You may also discuss your options with Housing Services.
I have incurred additional, unexpected costs related to my course and I am unable to pay. Is financial assistance available for these types of academic costs?
Carnegie Mellon recognizes that there are times when students may face financial hardships during their academic career - whether it's due to unexpected course-based or academic costs or an emergency situation. In such cases, students are encouraged to reach out to their HUB liaison for support. The HUB liaisons are available to provide individualized counsel to students and families facing difficult financial situations.
Can I borrow loans to pay for my living expenses in addition to covering my tuition?
Yes, as a graduate student you can borrow loans to pay for living expenses. We use a standard cost of attendance that includes a standard housing and room allowance.
FAFSA Simplification
What is FAFSA Simplification?
Congress recently passed laws to simplify the Free Application for Federal Student Aid (FAFSA). Applying for federal aid will now be easier for students and families as a result of a more streamlined application process and reduced barriers that will expand the Federal Pell Grant to more students. Learn more about the FAFSA Simplification Act.
How is the FAFSA changing?
There are a few key changes that the FAFSA Simplification Act brings to the federal aid application process:
- The FAFSA will have fewer questions and fewer requirements. The total number of questions has been reduced from 108 to 46.
- Students, parents, and any other "contributors" must create an FSA ID and provide financial information to the FAFSA. Financial data is transmitted directly from the IRS to the FAFSA.
- For students with divorced or separated parents, the parent that provides the greatest amount of annual financial support is considered a "contributor".
- Federal Pell Grant eligibility has been expanded to more students.
- Student Aid Index (SAI) is replacing Expected Family Contribution (EFC)
- The number of family members in college will no longer be factored into financial aid calculations.
Where can I find the latest updates regarding the FAFSA?
Carnegie Mellon will continue to provide updates on the FAFSA as they become available. You can also view updates directly from Federal Student Aid.
How will FAFSA Simplification affect financial aid deadlines?
Typically, February 15 is the preferred deadline to submit the FAFSA. However, due to the delay of the FAFSA, we now ask that students and families complete the FAFSA as soon as they are able. Submitting your FAFSA after February 15 will not affect your financial aid eligibility.
Will FAFSA Simplification affect my eligibility for aid?
The FAFSA is still the required application for all federal student aid eligibility. Submitting the FAFSA after Carnegie Mellon's typical "preferred" deadline of February 15 will not impact your financial aid eligibility. In fact, due to changes in the FAFSA formula, more students will be eligible for Federal Pell Grants.
What is a "contributor"?
A "contributor" is anyone required to provide information on a student's FAFSA form. This always includes the student, and for undergraduate students, the student's parents or guardians. It may also include the student's spouse, and the parent's spouse.
In order to invite contributors, like your parents or spouse, to work on your FAFSA, you will need their name, Social Security Number, date of birth, and email address.
How are contributors determined?
You or your parent’s answers on the FAFSA will determine the contributors that are required to provide information on your FAFSA form.
See Federal Student Aid’s infographic to help determine which parent(s) to include on your FAFSA. Please note that dependency status also determines which contributors are needed on the FAFSA.
What is "dependency status"?
As in prior years, your answers on the FAFSA will determine if you are a dependent or independent student. Dependency status determines whether or not other contributors will need to provide information on your FAFSA.
Dependent students will usually need their parents to provide information. Independent students will only provide their own information, and if applicable, their spouse’s information. Graduate students are considered independent. Learn more.
Does each contributor need a unique email or phone number?
Yes; each contributor, including the student and parent(s), must have their own unique phone number or email address for the purpose of Multi-factor Authentication (MFA).
What do contributors need to do?
Once invited by the student, the contributor will receive an email informing them that they’ve been identified as a contributor. The contributor will then need to create a StudentAid.gov account, and log into the FAFSA using their FSA ID, account username, and password.
Contributors must provide personal and financial information in their own section of your FAFSA form. Unlike previous versions of the FAFSA, only the contributor will be able to enter their information on the FAFSA form.
All contributors, including the student, must provide consent to have tax data transferred directly from the IRS to the FAFSA. Consent is required regardless of tax filing status, including non-filers and contributors with zero wages.
How is tax information transferred to the FAFSA?
Previously, contributors were required to use the IRS Data Retrieval tool in order to provide tax information on the FAFSA. Now, once the contributor has provided consent, tax information is automatically transferred from the IRS directly to your FAFSA.
All required contributors will be prompted to provide consent for the IRS to transfer federal tax information to the FAFSA.
What if a required contributor does not want to provide consent to have their tax data transferred?
If consent is not provided by all contributors, you will not be eligible for federal financial aid. In previous years, transferring IRS data was optional. It is now required.
If my parents are divorced and separated, who is the contributor to my FAFSA?
If your parents are divorced or separated, the contributing parent is the parent (and their spouse, if remarried) who provided the greater portion of your financial support during the 12 months immediately prior to filing the FAFSA. It is not automatically the parent you primarily lived with during the past 12 months.
While the FAFSA does not use non-custodial parent information for federal aid purposes, Carnegie Mellon requests the non-custodial parent profile in situations of divorce/separation (for undergraduates only).
What is the Student Aid Index?
Student Aid Index (SAI) is replacing Expected Family Contribution (EFC). Like EFC, SAI is a number that is used to determine how much federal student aid you are eligible to receive.
Unlike EFC, SAI can be a negative number as low as -1,500. All students with an SAI of 0 or below are eligible for the maximum federal Pell Grant. A student with a negative SAI demonstrates more financial need, which can be used to prioritize the distribution of limited funding to students most in need.
What is an FSA ID?
An FSA ID is a username and password combination that allows you and any contributors to log into the FAFSA and provide the required information. Each contributor will have their own unique FSA ID. Your FSA ID is your legal signature and should not be created or used by anyone other than you.
Will students or parents need to create a new FSA ID if they’ve had one in the past?
No. You can retrieve your existing FSA ID if you’ve had one previously.
What if I or my parents don’t have a Social Security Number?
In the past, a Social Security Number (SSN) was required to obtain an FSA ID. Now, students, students’ spouses, parents, and stepparents who do not have a Social Security Number can obtain an FSA ID. For more information, please see this infographic from NASFAA (also available in Spanish).
Are there changes to how foreign income is treated on the FAFSA?
U.S. citizens and permanent residents who had foreign income exempt from taxation (i.e., a foreign earned income exclusion) will be required to manually report the untaxed exclusion amount on their FAFSA form.
For any person who filed a foreign tax return, there is no change regarding how to treat and convert amounts to U.S. dollars on the FAFSA.
What if I have unique circumstances that makes it difficult or impossible to complete the FAFSA?
We encourage prospective students who are unable to complete the FAFSA due to personal circumstances to reach out directly to the Office of Admission via phone or email.
Enrolled and returning students unable to complete the FAFSA should contact The HUB.
Federal Direct Loans
What are the current interest rates and fees charged in the Federal Direct Student Loan Program?
View information about interest rates.
When will I be notified of the Federal Direct Loan and PLUS Loan amounts for which I am eligible?
Once your eligibility has been calculated, you will be sent an offer letter notification email with instructions on how to view your financial aid offer in My Student Aid.
Is it possible to calculate my maximum eligibility for Federal Direct Loan funds prior to receiving official notification?
Yes. By using the cost of attendance, you can calculate your estimated loan eligibility. Cost of attendance may vary depending on school/college.
Estimated Cost of Education for Fall and Spring - (minus) Scholarships, Fellowships, Tuition/Fee Stipends (untaxed only) = (equals) Direct Loan Loan Eligibility (Maximum is $20,500)Do I have to complete another Master Promissory Note if I previously borrowed a Federal Direct Student Loan?
If you previously borrowed a Federal Direct Student Loan, you do not need to complete another MPN for each subsequent academic year.
If you are a first-time borrower, you must sign a Federal Direct Loan Master Promissory Note (MPN) and Federal Entrance Counseling. You will need to have your FSA ID, which you used to complete your FAFSA in order to electronically sign the MPN. The MPN can be completed at https://studentaid.gov/mpn/. See additional instructions.How do I apply for a Federal Direct Parent PLUS/Grad PLUS Loan?
If you or your parents are planning to borrow a PLUS Loan for the first time, please wait until you have received your financial aid offer to complete this application process. The offer will be necessary to help you determine the amount you need to request. Families should not apply for a PLUS Loan earlier than June 1 since the PLUS Loan requires a credit approval which is only valid for 90 days. View more information about PLUS Loans.
What is the grace period through the Direct Loan program?
Repayment begins after your one-time grace period six months after you graduate from your degree program or are not enrolled at least half-time.
Do Direct Loans allow borrowers to defer payment?
Yes. The maximum period for which a borrower may receive a deferment is determined in accordance with the Direct Loan Program regulations, and depends on the deferment type. View information about deferments at www.studentaid.gov.
How do I decline a Federal Direct Student Loan?
Unless we hear from you directly, we will assume that you are interested in borrowing the amount of the direct loan listed on your financial aid offer and we will originate the loan. If you would like to cancel all or a portion of your federal loan, please complete a Loan Adustment (pdf) form or contact The HUB.
Where can I find information regarding to whom I will be repaying my other federal loans?
You can use the Department of Education’s loan repayment calculator to estimate what your payments will look like after graduation based on average loan amounts until you become an enrolled student.
Information on your federal loan debt can be accessed via the National Student Loan Data System (NSLDS). Note that any private loans you have borrowed will not appear in the NSLDS.
Work Study and Student Employment
How do my Work-Study earnings post to my student account?
Work-Study earnings do not post to your student account. When subtracting your financial aid from your bill to plan for payment for the semester, please do not factor the Work-Study funds as a credit. In order to use your Work-Study earnings to make payments to your student account, you should sign up for direct deposit in order to have your paychecks deposited into a checking or savings account. Enroll in online banking on Student Information Online to make payments to your student account.
Note: Prior to your first day of work, you must complete certain paperwork, including the I-9 form if you have not previously been employed by Carnegie Mellon. Learn more.How can I find which Work-Study jobs are available - and once I find one, where do I apply?
You can search for Work-Study or Federal Community Service positions on Handshake, Carnegie Mellon's online recruiting system. Within Handshake, you can submit resumes online, sign up for interviews and find contact information for potential employers. Visit the Career & Professional Development website to learn more about finding and applying for Work-Study positions.
To access Handshake, go to https://cmu.joinhandshake.com/login. You will need to create an account. If you have trouble creating an account or logging in, contact support@joinhandshake.com.Am I guaranteed to receive a Work-Study job if I have Work-Study eligibility?
All students interested in participating in Work-Study are responsible for finding and applying for a job. Receiving a Work-Study offer does not guarantee you a job.
What do Work-Study jobs pay?
Work-Study earnings vary depending on the student's work schedule and availability. Students may work a total of 37.5 hours per week but are not allowed to work during their scheduled class time. International students with F1 or J1 visas are allowed by immigration regulations to work on campus for up to 20 hours per week when school is in session and full during Summer and Winter breaks.
Work-Study students are paid by the hour on a bi-weekly basis. All students must be paid at least minimum wage of $10.00 per hour. For Federal Work-Study and Federal Community Service jobs, the maximum rate per hour is $13 for undergraduates and $17 for graduate students.
How do I know if I am eligible for Federal Work-Study?
If you applied for financial aid and are eligible for Work-Study, you will be informed of your Work-Study eligibility in your financial aid offer. You will be notified via email when your offer is ready for viewing on My Student Aid.
Note: It is possible for a student's Work-Study offer amount to change before and during the academic year. Changes could be the result of changing financial circumstances, receipt of additional financial aid, or other factors. All questions about Work-Study offers should be directed to The HUB.If I am NOT eligible for Federal Work-Study, can I receive additional grant money?
Additional grant funding through the Student Financial Aid Office is not available if you are not eligible for Work-Study. The Undergraduate Research Office supports student research in every field of study and offers the option for students to receive Small Undergraduate Research Grants (SURG). SURG funds may cover research expenses, Summer Fellowships for full-time summer research, and Presentation Awards to support students presenting at academic conferences. View the Undergraduate Research Office website for more information.
You may also view outside scholarship opportunities on the Fellowships & Scholarships Office website.Am I still able to apply for a job on campus if I am NOT eligible for Federal Work-Study?
If you did not apply for financial aid or are not eligible for Work-Study, you can still work on campus. If you have the qualifications listed in the job description on Handshake, you may still apply.
I would like to work with a professor to do research and am eligible for Federal Work-Study; how can I use my Work-Study earnings to pay for this?
To find out if you can use Federal Work-Study earnings to fund research, contact the Undergraduate Research Office. Also, be sure to speak with the academic advisor for the department in which you wish to do research to find out about procedures, and also be sure to speak to your own academic advisor.
How can I use Federal Work-Study funding for an off-campus job?
Carnegie Mellon has partnered with several non-profit organizations in Pittsburgh. These organizations post their jobs as Federal Community Service positions, and are part of the Federal Work-Study program. Off-campus Federal Community Service jobs are also posted in Handshake. You must have Federal Work-Study in order to apply and be hired for a Federal Community Service job.
Are there any off-campus jobs available if I am NOT eligible for Work-Study?
Local internships and summer jobs are also listed in Handshake.
Tuition, Billing & Payments
When is an invoice issued and how can I view it?
A student account invoice is a downloadable PDF document and includes upcoming student account charges and credits.
New student account invoices are produced at the end of each month and students (and other authorized bill payers) are notified via email. Carnegie Mellon does not print and mail invoices.
Email notification includes information about the student's billing statement and a link to Student Information Online (SIO), where the student will be able to view the invoice. Students can also view their previous monthly invoices on SIO.
To view the most recent account transactions, select 'Student Account Activity' under the 'Finances' tab in SIO.
Why does my invoice not match my student account balance?
Invoices are produced on the last day of the month and are not produced again until the end of the following month. Account charges and credits are applied to student accounts throughout the month and affect the student account balance. The university encourages students to view their 'Student Account Activity' page in SIO to stay informed about their account transactions and balance owed.
I am the bill payer, but I do not receive an invoice. What do I do?
A student may authorize a third-party bill payer, such as a parent, guardian or spouse, to receive an email notification, which includes a PDF attachment of the monthly invoice. If students do not give authorization through SIO and do not provide a current and valid third-party email address, then a monthly invoice notification will only be sent to the student's Andrew email account.
Another way students can authorize a third-party bill payer to view their invoices and account activity, as well as to make payments, is to invite them to use My Plaid Student.
Why does a student need to provide authorization to Carnegie Mellon to email invoices or for My Plaid Student?
Carnegie Mellon is committed to maintaining the privacy and security of student information. Pursuant to the Family Educational Rights and Privacy Act (FERPA) of 1974, the university may not disclose personally identifiable information from a student’s education records without his or her consent, except in limited circumstances specified by law. View more information.
How will a student add, update or remove authorization or an email address for a bill payer?
Students may remove, change and/or update permissions for another bill payer (parent, guardian or spouse) to receive an email with a PDF of the invoice attached or for My Plaid Student by logging into SIO. Under the 'My Info' tab, select 'Manage Family & Friends.'
Is there a penalty for a returned check or e-check?
Yes, if a check or e-check payment made on your student account is returned by the bank, a $20 returned check fee will be assessed to your student account balance. This $20 fee is assessed for each returned check, regardless of the amount of each returned check. You will be notified by email regarding any returned check.
My parent or guardian works at Carnegie Mellon; can I receive tuition benefits as their dependent?
I am receiving tuition reimbursement from my employer but they require an invoice from CMU. What do I do?
Students may download their student account invoices from SIO and provide their employer with the PDF as this document is considered official. If an employer requires a course schedule, grades, etc., SIO can provide this information to the student in a printable format.
In the event an employer requires student account information that is not on the downloadable invoice, students can complete and submit a Student Account Verification Request form.
I am an international student and would like to wire money to CMU. How can I do this?
Carnegie Mellon has partnered with Flywire and CIBC International Student Pay to create customized payment solutions to facilitate the international payment process for students and families. Both of these services have excellent foreign exchange rates, offer payment tracking via a student dashboard, and are fast and secure.
Please note that Carnegie Mellon does not permit direct wire transfers for student account payments. Among other reasons, direct wire transfers do not identify the student who has made the payment, making them difficult to track and apply to the appropriate student account. Payments made in this manner will likely be returned to the originating bank. In the event a payment is returned to the originating bank, Carnegie Mellon will not assume any responsibility and will not be liable for the payment once it has been returned to the originating bank (as once Carnegie Mellon has returned funds to the originating bank, Carnegie Mellon has no oversight of the funds).
I am having a difficult time making payments for my tuition. What can I do?
Carnegie Mellon University does not want financial issues to get in the way of student academic progress. The HUB can provide information on financial aid and payment options that are right for our students.
If a bill is already paid on a student's behalf by a sponsor or academic department, does the student need to authorize either as a bill payer on SIO?
No. Students do not need to take action if a sponsor or academic department pays bills on their behalf. Sponsors and academic departments will continue to receive and pay the students' bills just as they have in the past. Students who are sponsored by an agency other than their department should view our sponsor billing process to learn more about providing supplemental information to the university for billing purposes.
I am covered under my family's/spouse's health insurance. Why do I see a health insurance charge on my fall semester invoice?
Students already covered under a health insurance plan must submit a waiver (through SIO) to request that the health insurance charge on their student account be removed. Waivers should be submitted by September 15 each fall. University policy requires students to submit a waiver or apply for health insurance each year that the student is in attendance at CMU. Circumstances, policies, criteria, and benefits may change from year to year, so insurance re-enrollment is required for each coverage year.
View information regarding health insurance and waivers for graduate and doctoral students.
I'm receiving tuition assistance from the military. What do I do?
The Student Accounts Office processes tuition assistance from the military. Please send standard forms to student-accounts@andrew.cmu.edu.
I'm no longer a student, why do I continue to receive invoices?
Students who graduate or withdraw will continue to receive invoices through the fiscal year of their graduation or withdrawal (i.e., through June 30). If a graduated or withdrawn student carries a balance past May in that same fiscal year, or generates a new balance, invoices will continue for two months following payment in full.
How and when can I receive a refund of the excess credit balance from my student account?
We encourage you to use electronic refunding by enrolling in online banking through SIO. It is open to all enrolled students, and allows your student account refund to be deposited into a U.S. checking or savings account.