Frequently Asked Questions (FAQ)
What type of copy and print services does Tartan Ink offer?
Where can I submit an order?
How do I submit my documents for my order?
Orders can be submitted through WebCopy, e-mail, CMU Box, inter-office mail, flash media, or hardcopy at our locations. While we accept all current software, our preferred file type is pdf.
Your final original document should be error free - Tartan Ink is not responsible for typos or content errors in your documents once they are approved. If your document needs formatting, please notify us before submission.
I am having trouble navigating WebCopy. Where can I get help?
What is the turnaround time from start to finish for my job?
Once we receive your work order, the turnaround time will be determined based on the nature and size of your work order. We strive to accommodate all deadlines. Please state your deadlines when ordering either by email, in person, or through WebCopy.
How long does it take to make mounted posters?
1 to 2 business days
Regular posters can be done same day.
Can I request an estimate?
Tartan Ink offers free estimates. You can obtain a free estimate by contacting us. Please have the following information:
- Is the project new or a reprint?
- Number of original pages to be printed
- Quantity to be made
- Finished page size
- Paper weight and color
- Ink color(s)
- How the work will be submitted (camera-ready, disk, etc.)
- Design information (photos, bleeds, etc.)
- Finishing work (folding, stapling, etc.)
- Delivery date
Do you charge for rush orders?
How can I receive my completed order?
When you place your order, indicate how you would like to receive your order.
- Pick up at Tartan Ink in the basement of the Cohon University Center
- Pick up at the Tepper Copy Center
- Delivered to your office or department
We cannot deliver to a student mailbox.
Do you offer typesetting and formatting services?
Yes. We offer a typesetting/production service in which we can create your documents using the elements and originals you provide. Please contact us for more information about this convenient service.
How do I order business cards?
Can I order business cards through email?
Only special orders can be processed through email. All business cards must be paid through WebCopy by choosing a Special Order item in the Catalog. For more instructions, please visit the Business Card page. Email the business card details to the Production Center. All orders must be paid in full before we begin processing your cards.
Once we receive your request, we will then typeset your card and send you a pdf proof for your approval. Approval must be received before printing starts. Once your business card is approved, it will be printed, trimmed and delivered within 3 to 5 days.
CMU approved templates are available in the Webcopy Catalog.
How can I pay for business cards?
All payments for business cards is processed through WebCopy. Faculty and staff may pay by Oracle string. Personal or student business cards must be paid by credit/debit card (Visa/MasterCard/Discover).
Do you do passport photos?
Additionally, here are the Department of State guidelines.
What do I need to send my OPT (Optional Practical Training)?
What is the minimum number of pieces I have to mail to receive a presort discount?
For presort First-Class Mail, you must have at least 500 pieces to qualify for any postage discounts. For presort Standard Mail, you must have at least 200 pieces to qualify.
Can I use the University's postal permit to mail my material?
Yes, but it must be university related material and cannot include any third party commerce. If we print your mailer, we will add the indicia to the mailing panel artwork. If your piece is already printed or you are using office envelopes, we will add the indicia when we address your piece.
How much will my postage cost?
Many factors determine the actual cost of postage. We can provide an estimated postage amount as soon as your mailing list is received, but exact postage can’t be provided until your mailing list is run through the presort process. Mailing letter sized pieces standard mail usually costs about 1/3 of what mailing it first class would cost.
How long will it take for my project to be ready for mailing?
It depends on the complexity of your project. Typically processing takes 3 to 5 business days after we receive all components of the mailing.
How long will it take for my mail to be delivered?
If you choose to mail by presort standard (including nonprofit), the Postal Service estimates 7 to 14 business days for delivery. If you choose First-Class, the USPS estimates 3 to 5 business days for delivery. We have done testing on local standard mailings and found that the pieces usually arrive quicker than the USPS estimates.
Why does my list have to be processed through the National Change of Address?
The USPS is stepping up its efforts to reduce the amount of undeliverable as addressed mail. Therefore in order to receive discounted postage, all address lists must be updated within 95 days of the actual mailing date. The United States Postal Service has multiple ways to ensure this requirement has been met. Please review the USPS requirements.
UPS Authorized Shipping Outlet
Where is the UPS Authorized Shipping Outlet located on campus?
It is located in Tartan Ink, which is located in the basement of the Cohon University Center.
Can I drop off packages here?
Yes. Verify carrier is UPS and the label is valid.
USPS packages should be dropped off at the Postal Services also located in the basement of the Cohon University Center.
What can I not ship?
Any dimension over 161 inches
Bank bills, notes or currency (other than coin)
Corpses, cremated or disinterred remains
Dry ice over 5.2 pounds
Lithium ion batteries not in a device
Marijuana, including marijuana intended for medicinal use
Note: Not all commodities can be shipped to all countries.
Package weight over 150 pounds
Note: Shipments prohibited by law
Do you have any troubleshooting tips?
- Reboot – Turn your machine off and then on again.
- Make sure paper is in tray the machine is trying to use.
- Follow the instructions on the screen to remove a jam.
- Open and close the paper tray and/or front door to clear jams.
How do I request service or supplies?
To make a service call or order supplies for your copier or printer, a request should be submitted online through Copier Trouble. A Carnegie Mellon University login is required.
How long should I wait for service?
Our Technician will respond within one hour. If a vendor technician is called in to help for service, they should arrive within four business hours. If the vendor technician does not arrive within this timeframe, please contact us.
What type of units do you offer?
We offer both copiers and printers.
Our copier recommendations are based on your department’s needs, such as speed, volume, and finishing options. Please see our Copier page for more details on the process.
Printers vary widely in their capabilities and the best options are always changing. See our Printer page for more details.
Can my department buy a unit or do we have to lease it?
Your department may either buy or lease a copier or printer. If you buy a copier, we recommend adding our services for the life of your new copier.
Can my department add your service to a unit we already have?
Yes. You may add our service to units you already have, no matter how old.
How long do copiers and printers last?
The life of your unit will vary based on the unit’s make and model as well as how much you use it. In general, copiers last 5 to 7 years while printers last 3 to 4 years.
Who is responsible for damage to the leased unit?
In most cases, Tartan Ink is responsible for damage to the unit including when caused by a fire, water damage or theft. However, the department is expected to take care to protect the items from damage. The department is also required to notify Tartan Ink as soon as possible related to actual or suspected damage.
Any intentional damage will be the responsibility of department. Tartan Ink provides specific guidance in how to protect the item and not following it causes or contributes to a loss, the department may be responsible in whole or in part.
How much is it to do trials?
Trials for copiers are free. We currently do not trial printers.
How many units can be trialed?
2 to 3 trials are recommended for copiers. We currently do not trial printers.
How long does it take to set up a trial?
After meeting with your department representative, your department picks 1 to 3 units to trial. Once the choices are finalized, the delivery time is based on unit availability from the manufacturer. Each trial is two weeks.
Can we keep our current unit while we trial a new unit?
Yes. We recommended keeping the current unit in case there are difficulties during the trial period.
Can we have our copier use billed with multiple Oracle strings?
Yes. Please let us know how you would like your unit billed before choosing your copier. Our staff accountant is willing to work with your requirements such as a % split or user codes with individual charge strings.