Carnegie Mellon University

Request Services or Supplies

The Office of Tartan Ink encourages you to keep track of the supplies needed for your copier or printer. We request that all service or supply orders be submitted through our ticket system. Andrew ID is required.

The Technician oversees all service and maintenance issues relating to copiers in our Convenience Copier Program. The Technician is on campus during normal university business hours in order to respond quickly to service calls. With over twenty years repairing copiers and printers, the Technician quickly diagnoses service interruptions to limit the down time experienced during copier and printer service and repairs.

Requests

To make a service call or order supplies for your copier or printer, a request would be submitted online through our ticket system. An Andrew ID is required.

If a copier experiences extended, interrupted services, a loaner unit will be made available to the department. The Office of Tartan Ink also has copy centers available on campus as an option during interrupted services. Free delivery would be provided from the copy center to the department experiencing difficulty.

Supplies may also be stored within your department or near the copier(s) if space is provided. Most devices will not function if a single toner runs out. For example, a color copier will not print even black & white copies if the yellow toner runs out. To limit the time your machine is down, please report supply needs promptly. The Technician can pick-up all unused supplies. 

Parts needed for repairs are not kept in inventory. These would be ordered by the vendor service technician as needed.