Chatbot Now Available on Procurement Services and Accounts Payable Sites

The Finance Division is happy to announce the launch of its Chatbot on the Procurement Services and Accounts Payable websites.

The chatbot is available 24/7 and can help you quickly find answers to common Procurement Services and Accounts Payable questions, including help to:

• Navigate Purchasing Card (PCard) requirements
• Work with university suppliers
• Upload invoices to the PO Invoice Portal 
• Submit non‑employee expense reports
• Request reimbursements

In February 2025, the Finance Division launched a Chatbot on the Finance Training pages to help users easily answer common training questions. Based on the success of the Chatbot on the Finance Training pages, we have added it to two of our most frequently visited sites to better support campus buyers, requesters, and financial staff.

The Chatbot supports the Finance Division’s strategic mission to strengthen CMU’s financial ecosystem, improve access to reliable information, and make it easier for our campus partners to navigate financial processes. By offering on‑demand guidance in high‑traffic areas, we’re continuing our work to modernize systems, streamline processes, and provide tools that help you focus on your work rather than searching for answers.

To start chatting, simply click the red bouncing circle in the bottom‑right corner of any Finance Training, Procurement Services, or Accounts Payable webpage.

We hope this new tool makes it even easier to get the information you need, whenever you need it.

For questions, please contact Procurement Services (procurement-help@andrew.cmu.edu) or Accounts Payable (ap-help@andrew.cmu.edu).