Workday FAQs
My HR Toolkit offers system guides and additional resources for Workday.
What is my password to log in to Workday?
Workday uses your Andrew ID credentials and DUO Mobile 2FA. For issues with logging in to Workday, contact the HR Service Center. If you are having trouble with your Andrew ID credentials and cannot log in to your CMU email or other login-required CMU sites, please contact Computing Services at it-help@andrew.cmu.edu or 412-268-4357.
What is the Workday inbox?
Your Workday inbox contains items for which you need to take action. These items could include updating your time worked, approving a change in Workday, and much more. Responding to and submitting the items in your inbox is important as these items can affect your pay, taxes, personal information or benefits. Contact HR Services if you have questions about your Workday inbox.
Who has access to my Workday profile?
You can access your profile by selecting photo in the top right corner of the Workday screen. Your Workday profile is visible to you and contains your personal, contact, job, benefits, compensation, time off and pay information. Access to your information is managed by security roles in Workday; only authorized, specific persons may see relevant information about you. For example, your supervisor can see your time off and compensation; however they are not authorized to see your benefits elections.
Whom should I contact if I have issues with the Workday mobile app?
- For issues related to connectivity to the campus wireless network and university-sponsored email/calendar account synchronization, contact Carnegie Mellon’s Computing Services Mobile Device Support at 412-268-4357 or it-help@cmu.edu.
- Workday-specific questions and concerns should be directed to HR Services.
- Issues related to phone coverage, carrier problems or other mobile functionality should be directed to your carrier or mobile device vendor.
Can I use the Workday mobile app to do more advanced processes in Workday like creating a position or adding a job?
For more advanced processes, use the desktop version of Workday. The mobile app is not designed to execute complex processes; mobile is convenient for approvals and employee self-service processes.