Onboarding Information for Vendors/Suppliers

Effective April 1, 2024, Carnegie Mellon University is using PaymentWorks as our vendor/supplier registration and onboarding platform. New and existing university vendors/suppliers are required to register and create/maintain a profile in PaymentWorks in order to do business with the university and receive payment(s). This ensures that both the university and its vendors/suppliers can leverage the benefits outlined on the CMU Vendor/Supplier Onboarding page. The information provided below outlines how CMU buyers can leverage the PaymentWorks platform and provides a high-level vendor/supplier onboarding process overview.

University vendors/suppliers can utilize PaymentWorks to:

• Create their vendor/supplier profile (upon receiving an invitation to do so)
• Update and maintain vendor/supplier information (e.g. supplier name, contact information, remittance addresses, ACH information)

Existing vendors/suppliers who have completed the registration process and have a profile in PaymentWorks should review the information in their profile on a regular basis to ensure it is current and accurate. If changes are needed, please log in to PaymentWorks and make the necessary updates.

New Vendor/Supplier Registration Process Overview

New vendors/suppliers will receive an invitation from PaymentWorks to complete the CMU-specific Supplier Questionnaire. A CMU buyer must complete the ‘Invite New Vendor Questionnaire’ in the PaymentWorks Supplier Onboarding platform to initiate the process and route through any necessary approvals. Please work with your CMU contact to identify a buyer in the school/division you are doing business with to initiate the new vendor/supplier invitation process as needed. 

Vendors/suppliers are expected to complete the PaymentWorks registration activities within 10 calendar days, upon receipt of the invitation. Vendors/ suppliers with incomplete invitations will receive Payment Works system generated messages on days 1, 3, 7, 14, 21, 28, and 35. If the registration is not submitted within 35 calendar days, the invitation will be canceled and you may be at risk to not be able to do business with or receive payments from the university.

Vendors/ suppliers must complete the CMU-specific Supplier Questionnaire even if they have already created a PaymentWorks profile/completed a questionnaire for another customer.

After submitting your vendor/supplier registration information for Carnegie Mellon University, you will receive a confirmation email indicating that your registration has been received. If additional information or clarification is needed, a university representative will reach out via the PaymentWorks platform.