Carnegie Mellon University

While You Are Traveling

These tools and resources will help you have a smooth and safe experience while traveling for CMU business. Be sure to review the university's Business and Travel Expense Policy to ensure all expenses incurred while traveling are allowable.

The sections below detail traveling information regarding:

Emergency Risk Management System Changing Your Travel Plans
University Travel Card Assistance Travel Expense Documentation

See the Travel Planning, Booking Travel and Expensing Your Trip pages for more information about those processes.

Emergency Risk Management System

CTP's Integrated Emergency Risk Management System

CTP’s automatic and integrated emergency risk management system ensures travelers are made aware of risks, allowing CTP and the university to quickly aid travelers who booked travel through CTP/Concur in emergencies.

CTP provides dedicated, experienced corporate travel agents available from 8 a.m. – 5 p.m. CST. Afterhours service is provided for assistance outside of business hours. Please review CTP's pricing sheet for these services.

View State Department Travel Warnings

CTP After Hours Emergency Service
+1 844-529-5837
4 p.m. – 9 a.m. EST
Monday - Friday, Weekends and Holidays

View all CTP Contacts

Booking outside of CTP

While not recommended, if university travel is not booked through CTP/Concur, travelers should forward their travel plans to trip@andrew.cmu.edu, or register their itinerary directly through the CMU Travel Risk Information Program (TRIP) site, to receive country intelligence and real-time alerts through the AlertTraveler app.

Changing Your Travel Plans

Use the SMART Portal/Concur

Log in to the SMART Portal/Concur with your Andrew ID and password to make adjustments to your travel arrangements.

Log in to SMART Portal/Concur

Contact a Dedicated Travel Agent

To change your plans while traveling, CTP's dedicated, experienced corporate travel agents are ready to assist you. Review CTP's pricing sheet for these services.

CTP Designated Travel Phone
+1 844-529-5837
cmu@ctptravelservices.com
9 a.m. – 4 p.m. EST
Monday – Friday

View all CTP Contacts

Utilize Afterhours Services

Afterhours service is provided by CTP for assistance outside of business hours. Review CTP's price sheet for these services.

CTP After Hours Emergency Service
+1 844-529-5837
4 p.m. – 9 a.m. EST
Monday - Friday, Weekends and Holidays

University Travel Card Assistance

To check your available balance, inquire about a decline or report your university travel card lost/stolen while traveling, please contact the university Business Systems Help Desk at pcrdhelp@andrew.cmu.edu or 412-268-4666 Monday through Friday from 8:30 a.m. to 5:00 p.m. For 24/7 afterhours assistance, contact PNC Bank at 1-800-685-4039.

To learn more about the university travel card, visit the University Card Program page.

Travel Expense Documentation

Be sure to maintain proper documentation for your expenses while you travel. The university Business and Travel Expense (BTE) Policy requires original receipts for all expenses of $75 or more and a proper justification to establish a valid university business purpose for the travel or business expense, which must include the who, what, when, where, why and/or how for all expenses.

Visit the Expensing Your Trip page for more information about verifying Travel Card transactions and requesting reimbursement for travel expenses.