While You Are Traveling
These tools and resources will help you have a smooth and safe experience while traveling for CMU business. Be sure to review the university's Business and Travel Expense Policy to ensure all expenses incurred while traveling are allowable.
The sections below detail traveling information regarding:
| Emergency Risk Management System | Changing Your Travel Plans |
| University Travel Card Assistance | Travel Expense Documentation |
See the Travel Planning, Booking Travel and Expensing Your Trip pages for more information about those processes.
Primary CTP Contact
Your CTP Travel Team
Monday-Friday from 8:30 a.m. – 7:30 p.m. EST
Same contact for after-hours and emergency
+1 844-529-5837 (U.S.and Canada) Agents
cmu@ctptravelservices.com
Additional CTP Contacts
Online (Concur) Technical Support
Monday-Friday from 9 a.m. – 8 p.m. EST
+1 877-208-1396
na.online@travelctm.com
This line is for Concur technical support only
Group Travel
+1 800-810-2695
groups@ctptravelservices.com
VIP Travelers and Executive Admins Only*
Monday-Friday from 8:30 a.m. – 7:30 p.m. EST
+1 844-529-5839 (U.S. and Canada) Agents
cmu_vip@ctptravelservices.com
*See pricing sheet for associated rates
CMU Contact
Procurement Services
Procurement-Inbox@andrew.cmu.edu
Emergency Risk Management System
CTP's Integrated Emergency Risk Management System
CTP’s automatic and integrated emergency risk management system ensures travelers are made aware of risks, allowing CTP and the university to quickly aid travelers who booked travel through CTP/Concur in emergencies.
CTP provides dedicated, experienced corporate travel agents available from 8 a.m. – 5 p.m. CST. Afterhours service is provided for assistance outside of business hours. Please review CTP's pricing sheet for these services.
View State Department Travel Warnings
Your CTP Travel Team
Monday-Friday from 8:30 a.m. – 7:30 p.m. EST
Same contact for after-hours and emergency
+1 844-529-5837 (U.S.and Canada) Agents
cmu@ctptravelservices.com
Booking outside of CTP
While not recommended, if university travel is not booked through CTP/Concur, travelers should forward their travel plans to trip@andrew.cmu.edu, or register their itinerary with International SOS (ISOS) via the CMU Travel Risk Management website to receive travel risk advisories and real-time security and medical alerts.
Changing Your Travel Plans
Use the SMART Portal/Concur
Log in to the SMART Portal/Concur with your Andrew ID and password to make adjustments to your travel arrangements.
Contact a Dedicated Travel Agent
To change your plans while traveling, CTP's dedicated, experienced corporate travel agents are ready to assist you. Review CTP's pricing sheet for these services.
Your CTP Travel Team
Monday-Friday from 8:30 a.m. – 7:30 p.m. EST
Same contact for after-hours and emergency
+1 844-529-5837 (U.S.and Canada) Agents
cmu@ctptravelservices.com
Utilize Afterhours Services
Afterhours service is provided by CTP for assistance outside of business hours. Review CTP's price sheet for these services.
Your CTP Travel Team
Monday - Friday, Weekends and Holidays from 4 p.m. – 9 a.m. EST
+1 844-529-5837 (U.S.and Canada) Agents
cmu@ctptravelservices.com
University Travel Card Assistance
To check your available balance, inquire about a decline or report your university travel card lost/stolen while traveling, please contact Procurement Services at pcrdhelp@andrew.cmu.edu Monday through Friday from 8:30 a.m. to 5 p.m. For 24/7 afterhours assistance, contact PNC Bank at 1-800-685-4039.
Travel Expense Documentation
Be sure to maintain proper documentation for your expenses while you travel. The university Business and Travel Expense (BTE) Policy requires original receipts for all expenses of $75 or more and a proper justification to establish a valid university business purpose for the travel or business expense, which must include the who, what, when, where, why and/or how for all expenses.
Visit the Expensing Your Trip page for more information about verifying Travel Card transactions and requesting reimbursement for travel expenses.