Finance Division Services in December and January

Business Systems Help Desk

The Business Systems Help Desk will close at 2 p.m. on Thursday, Dec. 22. Normal operating hours will
resume at 8:30 a.m. on Tuesday, Jan. 3, 2023. For emergencies during these times, contact Jeff White at
jeffwhite@cmu.edu.

Cash Operations/Cash Deposits

Cash Operations will be closed for winter break beginning Friday, Dec. 23. Normal operating hours will
resume at 9 a.m. on Tuesday, Jan. 3, 2023. The drop slot is available at all times for any non-cash deposits. Deposits received through Tuesday, Jan. 3, 2023, will be recorded in December business.

PCard and Travel Card Help Desk

The PCard and Travel Card Help Desk will close at 2 p.m. on Thursday, Dec. 22. Normal operating hours
will resume at 8:30 a.m. on Tuesday, Jan. 3, 2023. For emergencies during these times, contact PNC
Commercial Card Services at 1-800-685-4039 who can assist with card issues, such as declined transaction resolution, card security blocks, limit inquiries, etc. When calling PNC for these services, you will need your card authorization code, which was selected by the applicant when the card was first requested. If you do not know your code, please contact Procurement Services at pcrdhelp@andrew.cmu.edu to obtain your code prior to contacting PNC.

Card limits cannot be adjusted during the PCard and Travel Card Help Desk closure. The deadline to request a card limit change for 2022 is 12 p.m. EST on Thursday, Dec. 22. Card limit changes will resume on Jan. 3, 2023.