Carnegie Mellon University
February 27, 2023

2023 Finance Division Campus Customer Service Survey

This news article serves to verify targeted email communications from regarding the 2023 Finance Division Campus Customer Service Survey.

The Finance Division is conducting its annual Finance Division Campus Customer Service Survey from Feb. 27 – March 17. The goal of the survey is to gather actionable information regarding customer service components of the overall Finance Division, as well as its specific departments and areas, from our customers and stakeholders in the university financial community.

Members of the university financial community, including purchasing card holders, Oracle financial users and Administrative Leadership Group (ALG) members, will receive an invitation to participate in the survey from Angela Blanton, vice president for finance and chief financial officer, via a Qualtrics email address ( on Monday, Feb. 27, as well as several targeted reminders (if applicable) through Friday, March 17. We encourage you to help us gain an understanding of how we are serving you by completing the survey, which should take no longer than 10 minutes, by Friday, March 17.

Your survey responses are confidential and will not in any way identify individual respondents. However, respondents have the option to share their name and contact information if they are open to the Finance Division contacting them for additional information or feedback. The survey results will be used to inform future division goals and priorities, as well as to measure stakeholder satisfaction with the division’s customer service annually.