Carnegie Mellon University

Travel Safely by Registering Your Travel and Learning About Travel Risks Using International SOS

Four (4) Easy Ways to Register Travel

1. Use  CMU's Preferred Provider  Collegiate Travel Planners (CTP)

Access your Concur (CTP’s online tool) profile through the ‘Log in to SMART Portal/Concur’ link on the CMU Travel Information page .  After registering your travel with CTP, ISOS will automatically receive your travel itinerary. No further action is necessary.

Learn more about CTP

2. Download the ISOS Assistance App

google play store apple app store

Desktop Users: The Google Play store will not work with your CMU Google account. Ensure you are logged into a non - Andrew affiliated Google account, preferably one used by your mobile device.

3. Forward an itinerary on behalf of a traveler:

The itinerary forwarding service allows administrators to forward itineraries on behalf of a traveler. To accomplish this, the itinerary should be sent To the traveler (e.g., with a CC to the secondary organization-specific mailbox below: 

Frequently Asked Questions (FAQs)

4. CMU MyTrips

resources_mytrips.png Submit your travel itinerary so you can easily connect with your organization in the case of an incident or emergency.

ISOS Portal Access 


Key Features of the ISOS Portal include:

  • COVID Trip Planner
  • Medical and Travel Assistance (Dedicated Scholastic Line, Travel health information, Assistance App with LiveChat)
  • Security Assistance (Arrange evacuations, Legal referrals, 24 hour access to International SOS
    Security specialists)
  • Online Tools (Online Scholastic membership website, Country guides, Email alerts)
  • Contact ISOS for medical and travel security assistance: use the ISOS assistance app for one-click dialing, or refer to your ISOS ID card for in-country and dedicated CMU phone numbers
  • Multilingual assistance is available 24/7/365 

Questions About ISOS?

Email Risk Operations



CMU's Commitment to Environmental, Social, and Governance (ESG)


CMU established a new commitment to mitigate greenhouse gas (GHG) emissions from university-funded air travel. The program went into effect at the start of the fiscal year (July 1, 2021) and applies to all university-related travel reservations using Collegiate Travel Partners. The university’s commitment for air-travel offset builds on more than two decades of climate action. One innovative aspect of the CMU program is providing the offsets at no cost to the traveler or department – the carbon offsets have been centrally procured by Facilities Management and Campus Services. With this unique feature, CMU can include travel paid for by grants. Many other institutions charge fees and are required to exclude those flights, as many grants currently prohibit the use of grant funds for carbon fees. CMU's centralized procurement strategy has also enabled the university to source high quality carbon offsets that are local to Pennsylvania.