2023 Recipients - Fourth Quarter
Customer Service
Elizabeth Roberts
"The Project Management Center of Excellence (PM CoE) requires lots of work ahead of time before the course is ever conducted. As such, Elizabeth Roberts manages course registration, sends invitations to candidates, tracks attendance, makes room reservations, works closely with Facilities Management to arrange table and chair configurations, reserves audio equipment, determines menu items, orders food, and insures the food is delivered on time, she also orders event signage, creates name tags, greets participants, and manages the course check-in table (and cancellations), manages exercise breakout rooms for Zoom meetings. In closing, Elizabeth arrives to every event 1.5 hours early to confirm that all things are prepared and ready for the course to be conducted."
Leadership
Kyat Mak
"Kyat has been very supportive from day one when I transitioned into the IT field. His approach to being a manager is a very good one in the fact that he doesn't always outright give you the answer, he makes you think about it to better understand why the answer what it is. This allows for further insight into how processes work within Computing Services and not just being provided an answer that you can then repeat but not understand. He also strives for Help Center consultants to learn enough to one day be able to move on from the Help Center and actively encourages it. He also tries to give us the opportunity to participate in department projects or events in order to network with people outside of the Help Center that we may not get to directly interact with on a daily basis."
Innovation
Graham Pugh
"Graham's knowledge and leadership on reworking the Video Management System (VMS) firewall rules / connectivity will simply and improve the complexity of that process tremendously. This should result in a faster turnaround time and make things easier on the various groups involved with getting things in place for that system."
Group Performance
Heather Como, Doug Elliott, Ed Garbade, Akshaya Gupta, Gregory Klepal, George Puchalski, Graham Pugh, Jeff White, Mark Wolfe
"This is the core group responsible for successfully managing and completing the IT Change Enablement Pilot project. IT Change Enablement will help the division enhance change planning, visibility, and communication to minimize the impact on end customers, enhance operational efficiency, and facilitate audit requirements."
Past Recipients
2023
Third Quarter
Lee Yuhas – Customer Service
Marisa Daugherty, Dave Kalbaugh, and Mallory Vaughn – Group Performance
Second Quarter
Chris Dalansky – Customer Service
Matt Carrick – Leadership
Justin Braden, Alison Campbell, Luke Hottinger, Krishna Meringenti, Roman Mitz, Vince Nils, Derek Sommer, John Zamperini – Group Performance
First Quarter
Charles Slivkoff – Customer Service
Dave McMurtrie – Leadership
David Schreib – Innovation