Carnegie Mellon University

Remote HUB Services

The HUB student service center will continue offering remote services during regular business hours,  Monday through Friday. In-person service hours are available on the contact page.

Regular business hours:

9:00 a.m. to 4:30 p.m.

10:30 a.m. to 4:30 p.m.

Listed below is a comprehensive guide to HUB remote services. 

Email or call 412-268-8186.

View Liaison Contact Info

Email your liaison directly or schedule via ScheduleOnce in SIO (under Contacts). All appointments will take place via phone or Zoom.

Schedule an Appointment

Scan or take a photo of your completed and signed form, and email it to

Go to HUB Forms

A variety of payment options are available. The HUB no longer accepts cash payments. 

Learn about online banking

Enroll in electronic refunding for all future refunds you expect to receive.

Student Account Refunds

All transcript orders should be placed through Parchment (formerly Credential Solutions) via SIO. When ordering verifications through SIO, please select the PDF option for delivery. Fax and U.S. mail options are unavailable.

More About Student Records

Campus community members needing in-person ID Card services should visit The HUB during open hours (Monday & Wednesday: 9 a.m. to 4:30 p.m./Tuesday & Thursday: 10:30 a.m. to 4:30 p.m./Friday 9 a.m. to 3 p.m.) Inquiries may be emailed to