Comprehensive & Integrated Enrollment Services
The HUB is Carnegie Mellon University’s one-stop-shop offering comprehensive services and counsel to enrolled students and families for financial aid, billing and payments, registration activities, and academic records. With the goal of supporting student enrollment and persistence, The HUB provides individualized attention and technologically responsive tools in a professional, welcoming and accessible environment. The HUB also delivers ID Card services for the entire campus community.
In 2019, The HUB Answered...
Personalized HUB Liaison Support
The Assistant Directors in The HUB serve as liaisons for students based on college/school. They provide service and counsel by responding to specialized enrollment inquiries and meeting one-on-one with students and parents. Combined, the liaisons assisted students and families in 2019 through 354 phone appointments and 411 in-person appointments. You can find your liaison on your SIO contacts page or by selecting the link below.
Student Services Specialists
Student Services Specialists (SSS's) are The HUB's front-line response team. You can find them at the front desk greeting students, family members and other visitors, as well as answering phones, responding to emails and producing ID Cards. The SSS's have broad knowledge in all aspects of enrollment services and excellent customer service skills. In 2019, the SSS's answered 21,673 questions from students and 6,076 questions from parents.