Carnegie Mellon University

Family Care for COVID-19

CMU faculty, staff and graduate students are eligible to receive personalized support and guidance from the university's Concierge Service. If an undergraduate student needs assistance, please contact the concierge specialists for guidance regarding alternatives.

Additionally, all members of the CMU community can take advantage of virtual tutoring and other family and household assistance through CareLink, the university's service-sharing platform.

Concierge Service

The family and child care concierge service provides information, support, guidance and education on all dependent- and care-related topics by leveraging current resources available to campus. The concierge service can assist with finding:

  • In-home care and/or tutoring (individualized or group sharing)
  • Child care or tutor sharing groups
  • Care for a sick child
  • Online proctoring for school-aged children
  • Other child care related services as needed
  • Other types of family care (elder, pet, home, etc.)

To receive assistance, simply contact the concierge specialists with your question or need. They will contact you with guidance and/or the information you requested. For more information, view the Concierge Service FAQs [pdf].

Virtual Tutoring Available Via CareLink

The Office of Human Resources has launched a virtual tutoring initiative in partnership with CareLink, a platform that allows talented members of our community to share their services with others in need of help. There are many members of the CMU community — primarily students, but also faculty and staff — who are offering services right now. To view these virtual tutoring profiles, log in to CareLink and click “Find Help” at that top right. From there, click “Search Profiles” to view current CMU community members offering tutoring services.

Can’t find what you need? You can always post a specific job by clicking on the “Post a Job” link within the “Find Help” tab. CareLink is also a way to find help for your other needs — babysitting, house care, pet care, etc. CareLink is a way for our community to connect, support one another, and embrace our shared talent. Visit CareLink today for more information.