Carnegie Mellon University
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Support Resources

Disability Services and Accommodations

  • Requesting Accommodations — The university provides reasonable accommodations to staff and faculty members with disabilities, including those related to COVID-19, to enable them to perform the essential functions or duties of their positions.

Family Care

  • Family and Child Care Resources — Listing of relevant university-offered benefits, information about child care, and resources helpful to parents and families.
  • Family Care Concierge Service — Provides information, support, guidance and education on all dependent- and care-related topics by leveraging current resources available to campus.
  • Care@Work — Through the Care@Work program, Care.com prescreens qualified caregivers to help eligible individuals find backup emergency care for children and adults. The program also includes a free membership to perform self-directed searches for a variety of caregiving needs.
    • Equal Parts — A series of podcasts for working parents who are trying to balance home and work life
    • Ensuring a Successful Return to Work & School — This webinar presents a framework about how to think about the "new normal" of returning to school and on-campus work, planning tips, and how to divide household duties so the mental load feels equitable and manageable. 
    • LifeCare Family — This service offers 24/7 access to care specialists who provide personalized assistance with your parenting, child care and elder care related needs. They can assist the search process and narrow down the field of caregivers to best meet your family's needs. 
  • Carelink — Members of the Carnegie Mellon community in Pittsburgh can use CareLink to find care givers or find a job.

Physical and Mental Health and Well-being

  • Employee Assistance Program — Carnegie Mellon is committed to being a healthy workplace, which includes providing resources to help you manage personal and work-life issues.
  • CMU Health Plans — Employees who participate in a CMU health plan can access mental health resources through their carrier.
    • Aetna HMO (L95 Plan) — Contact the Health Concierge team at 800-835-8742 to be directed to behavioral health services. Members can also access mental and emotional health support by using the Aetna member online portal to log in to the behavioral health member site with your Member ID or Social Security number.
    • Highmark Blue Cross Blue Shield — Contact the Member Service at 800-472-1506 (members in Western PA) or 800-810-2583 (members outside of Western PA) and request to speak with a behavioral health specialist for plan guidance and/or authorization of any mental health or substance abuse services. Members can also access programs and services through Amwell; create an account using your member ID for virtual or telephonic support.
    • UPMC Health Plan — Contact UPMC Behavioral Health Services at 888-251-0083 for plan guidance and/or authorization of any mental health or substance abuse services. Members can also access programs and services through the Behavioral Health Management Program.
  • Healthy Living — The university provides employees with resources to help you live a healthy lifestyle and manage your stress.

Support Contacts