MPS Frequently Asked Questions
What is My Plaid Student?
My Plaid Student is a secure website operated by Carnegie Mellon University. My Plaid Student gives authorized users access to certain information about a student.
How does My Plaid Student work?
When students complete the authorization process, they can select what categories of information their parent or other user may access. At this time, information available through My Plaid Student is access to student account invoices and student account activity, the ability to make student account payments, and the ability to request enrollment verifications. Other categories of information will be available through My Plaid Student in the future. As new features become available in My Plaid Student, the student can update the areas of information available to the user.
How can a parent sign up for My Plaid Student?
The student grants access to the user (typically a family member of the student) via Student Information Online (SIO). The user will receive a guest invitation email with a link to begin the My Plaid Student registration and log-in process. After registering with Cirrus Identity Service, the user can then log in to My Plaid Student to view the student's information, as authorized by the student.
What is Cirrus Identity Service?
Registration with Cirrus Identity Service is needed to access My Plaid Student. The service uses certain social providers (Google, Yahoo, Facebook, LinkedIn) to offer protected access to My Plaid Student. These providers allow users to self-register for the My Plaid Student log in.
What if a parent has an active Carnegie Mellon Andrew email account?
Those with valid, active Carnegie Mellon Andrew email accounts may register for My Plaid Student by selecting the 'Use CMU AndrewID' button on the registration page, instead of registering with Cirrus Identity Service. The guest invitation email sent to the parent will include a link to the registration page.
What happens if a parent starts the registration process but does not finish? Can he/she start over?
The parent/other user may begin the registration process from the beginning by clicking on the link in the invitation email. Please note that invitations expire 30 days after being sent. After 30 days, the parent/other user should ask the student to request a new invitation through Student Information Online (SIO).
Can the invitation link be clicked on twice so a parent can sign up through Google and Yahoo?
No. Only one provider account may be connected to My Plaid Student access.
If a parent forgets which social provider they used during registration, what should they do?
The parent/other user may want to try all accounts. They'll be able to log in using the correct account.
If a parent forgets their social provider account password, can Carnegie Mellon tell them what it is?
Carnegie Mellon does not have access to parent/other user email or social provider account passwords.
If a parent deletes the invitation email, can Carnegie Mellon resend it?
Only the student can initiate a new invitation email for the user. In Student Information Online (SIO), the student can edit user access to remove authorization and then re-invite. This will trigger a new email to be sent to the My Plaid Student user.
If a parent has more than once child at Carnegie Mellon, how do they access both of their accounts?
Each student can grant access to My Plaid Student through their own SIO account. As the parent/other user completes the registration process for each invitation, it may be easier for future logins to register the same email account through Cirrus Identity for both invitations.
What should a parent do if they do not have an email, Facebook or LinkedIn account?
One of the following social provider accounts is required to access My Plaid Student: Google, Yahoo, Facebook or LinkedIn. The student can grant access to the parent once an account is established by the parent through one of these social providers. Parents who have a Carnegie Mellon Andrew email account may use that to access MPS, as well.
What if a parent has an AOL email account (or other email account not listed as an option during registration)?
In choosing a modernized and more secure identity service provider for My Plaid Student, we were limited in the number of social providers that we could select as options for our users. The most common providers previously used were Google and Yahoo, so that is what our decision was based on. Through feedback, we also selected Facebook and LinkedIn as social provider options.