Carnegie Mellon University

Procedure for Responding to a Compromised Computer

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Purpose

The purpose of this Procedure is to provide step-by-step instructions for responding to an actual or suspected compromise of Carnegie Mellon's computing resources.

Applies To

This Procedure applies to anyone using Carnegie Mellon University's computing resources that suspects that the security or privacy of these resources has been compromised.  This Procedure also applies to situations where there has been no compromise but someone suspects their computing resources are actively being attacked.  This Procedure does not apply to computing resources owned by students.

Definitions

A Compromised Computer is defined as any computing resource whose confidentiality, integrity or availability has been adversely impacted, either intentionally or unintentionally, by an untrusted source.  A compromise can occur either through manual interaction by the untrusted source or through automation.  Gaining unauthorized access to a computer by impersonating a legitimate user or by conducting a brute-force attack would constitute a compromise.  Exploiting a loophole in a computer’s configuration would also constitute a compromise.  Depending on the circumstances, a computer infected with a virus, worm, trojan or other malicious software may be considered a compromise.  If the malicious software is detected and removed by antivirus software in a timely manner, it is probably not necessary to follow this process.  Some level of judgment will need to be used in these situations.  Symptoms of a Compromised Computer include, but are not limited to, the following:

  • The computer is experiencing unexpected and unexplainable disk activity
  • The computer is experiencing unexpected and unexplainable performance degradation
  • The computer’s logs (e.g. system logs, application logs, etc.) contain suspicious entries that indicate repeated login failures or connections to unfamiliar services
  • A complaint is received from a third-party regarding suspicious activity originating from the computer

Non-public Information is defined as any information that is classified as Private or Restricted information according to the Guidelines for Data Classification.

Personally Identifiable Information is a subset of Non-public Information defined by various state and federal regulations.  Examples of Personally Identifiable Information include, but are not limited to, social security numbers, driver’s license numbers, health information and certain types of financial account information.

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Regulatory Requirements

Carnegie Mellon University is required by various state and federal regulations to investigate any incident that may involve the breach of personally identifiable information.  Carnegie Mellon University is also required to notify an individual if the privacy of their personally identifiable information has been breached.  Failure to preserve evidence or conduct an investigation related to a compromised computer could result in unnecessary financial costs for the institution.  It is also important that the details of a compromise and the ensuing investigation remain confidential.  All communications related to a compromise should be coordinated with the Information Security Office and the Office of General Counsel.  Any contact with law enforcement should be immediately referred to or authorized by the Office of General Counsel. 

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Procedure

The following steps should be taken to respond to an actual or suspected compromised computer:

  1. Disconnect the computer from the network

    Disconnecting the computer from the local network prevents a potentially untrusted source from taking further actions on the compromised computer.  This also prevents any further leakage of non-public information if that is a potential concern.  Shutting down the computer would also have this effect but could destroy evidence that is essential to investigating the compromise.  Similarly, rebuilding the computer would destroy all evidence pertinent to an investigation.

  2. Contact the Information Security Office

    Prior to taking any additional action on the compromised computer, the Information Security Office should be contacted. Continuing to use the compromised computer or attempting to investigate the compromise on your own could result in destruction of evidence pertinent to an investigation. The Information Security Office can be contacted by phone at 412-268-2044 or by email at iso-ir@andrew.cmu.edu. In the event that the Information Security Office is unavailable to take your call, emergency contact information will be provided in the voice message.

    The Information Security Office will conduct a preliminary investigation prior to determining the best course of action for the Compromised Computer. While waiting further instructions, do not share any details related to the compromise unless absolutely necessary. Additionally, do not attempt to contact law enforcement officials. Such communication must be coordinated with the Information Security Office and the Office of General Counsel due to the potential legal implications of a compromised computer.
  3. Notify users of the computer, if any, of a temporary service interruption

    If the compromised computer provides some type of service, it is likely that users of this service will be impacted by the interruption brought on by disconnecting the computer from the network. These users should be notified in some manner of the interruption. Options for notification may include an email to the user base or posting a notice to a frequently visited web site. As stated previously, the details of a compromise and the ensuing investigation should be kept confidential. Therefore, the notification of service interruption should not indicate that there has been a compromise.

     

     

*System admins and service managers should take care to preserve any data whether it's on the machine or external. All log files, pertaining to a compromised computer, that are stored on a secondary computer or on some type of external media should be preserved immediately. Reach out to the ISO for ways to preserve log file information. If there is no immediate risk of the logs being deleted or overwritten, this step can occur following Step 5. Log files stored locally on the compromised computer will be collected as part of a forensic investigation coordinated by the Information Security Office. This will help ensure that no evidence is destroyed or altered during the collection process.

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Revision History

Version Published
Author
Description
1.0 04/11/2006 Stephanie Caviccchi
John Lerchey
Original publication
1.1 05/11/2006 Stephanie Caviccchi
John Lerchey

Minor edits for clarification.

1.2 09/04/2007 Doug Markiewicz Relabeled document as a procedure instead of a guideline.
2.0 04/18/2008 Doug Markiewicz Reformatted to fit new procedure template and largely rewritten to provide greater clarity.  Contact information has also been updated.  No significant changes to the actual process have been made.
2.1 05/18/2011 Doug Markiewicz Updated Definitions, Additional Information and contact information in step 2 of the procedure.
2.2 02/17/2021 Joseph Magliocca Updated text to include "University" after "Carnegie Mellon" as instructed by Carnegie Mellon University new marketing and branding guidelines. Moved "Additional Information" and "Resources" to the sidebar.

Status:  Published 
Published:  04/11/2006
Last Updated:  02/17/2021
Last Reviewed 02/17/2021