Carnegie Mellon University

Sara Moussawi

Associate Teaching Professor, Information Systems

4800 Forbes Avenue
Pittsburgh, PA 15213


Sara Moussawi is an Associate Teaching Professor of Information Systems at Carnegie Mellon University. She has been teaching information systems courses since 2013 on the topics of innovation, information systems consulting, personal intelligent agents, mobile web design and development and data mining. In 2014, she received the John A. Elliot teaching award at the City University of New York which recognizes teaching that rises above and beyond to a sustained performance of excellence. Her research explores the behavioral and psychological dimensions of users’ interactions with information systems artifacts.


Prior to joining Carnegie Mellon, Dr. Moussawi earned a Doctorate of Philosophy in Business with an Information Systems focus from Baruch College of the City University of New York, and an MBA and a B.Sc. in Computer Science from the American University of Beirut. She also worked for several years as a web developer and programmer analyst at the American University of Beirut and Fransabank in Beirut, Lebanon, respectively.


Dr. Moussawi is a behavioral information systems researcher. She uses social science research methods such as field studies, experiments, surveys, as well as qualitative methods. Her work investigates questions related to:
  • Micro-level information systems (IS) phenomena, e.g. IS adoption, IS continuance, IS use, and trust. Her recent work focused on users’ behavior when interacting with two IS artifacts: personal intelligent agents and online work platforms.
  • IS pedagogy focusing on undergraduate research and the integration of innovative teaching methods in IS courses.


Selected Publications

Moussawi S., Koufaris M., Benbunan-Fich R. (2022). “The Role of User Perceptions of Intelligence, Anthropomorphism, and Self-Extension on Continuance of Use of Personal Intelligent Agents”. European Journal of Information Systems.

Moussawi S., Benbunan-Fich R. (2021). “The Effect of Voice and Humour on Users’ Perceptions of Personal Intelligent Agents”, Behaviour & Information Technology, 40:15, 1603-1626, DOI:10.1080/0144929X.2020.1772368

Moussawi S., Koufaris M., Benbunan-Fich R. (2020). “How Perceptions of Intelligence and Anthropomorphism Affect Adoption of Personal Intelligent Agents”. Electronic Markets

Moussawi, S., Quesenberry, J., Weinberg, R., Sanders, M., Lovett, M., Heimann, L., Sooriamurthi, R. and Taylor, D. (2020). “Improving Student-Driven Feedback and Engagement in the Classroom: Evaluating the Effectiveness of the Speed Dating Model.” International Journal of Innovation in Education.

Moussawi S., Koufaris M. (2019). “Developing Measures for Perceived Intelligence and Perceived Anthropomorphism”. Proceedings of the Hawaii International Conference on System Sciences, Hawaii, USA.

Moussawi S. (2018). “User Experiences with Personal Intelligent Agents: A Sensory, Physical, Functional and Cognitive Affordances View”. Proceedings of the Association of Computing Machinery SIGMIS Conference on Computers and People Research, Buffalo, Niagara Falls, USA.

Moussawi S., Koufaris M. (2015). “Working on Low-Paid Micro-Task Crowdsourcing Platforms: An Existence, Relatedness and Growth View”. Proceedings of the Thirty Sixth International Conference on Information Systems, Texas, USA.

Moussawi S., Koufaris M. (2013). “The Crowd on the Assembly Line: Designing Tasks for a Better Crowdsourcing Experience”. Proceedings of the Thirty Fourth International Conference on Information Systems, Milan, Italy.