Our Strategy-Professional Development Services - Carnegie Mellon University

Our Strategy

Our focus is you. In order to respond effectively to the needs and interests of staff members, we must be intentional in the design and delivery of our programs and services. Our strategy to understanding and responding to these needs and interests includes the following elements:

Assessment-Initiated
The key to our success is how effective we are in providing staff members with the learning and professional development resources they need to meet their position and organizational responsibilities. Our comprehensive approach to assessing the impact of our programs enables us to understand the needs and interests of staff; to respond to these changing needs and interests; and to evaluate our programs to gauge their effectiveness, relevance and applicability. We gather this information in many ways:

  • All Staff Survey (targeted for every three years)
  • One-on-one staff interviews (50 interviews completed annually)
  • Pre- and post-workshop participant assessment
  • Program evaluations
  • Focus groups
  • Advisory groups

Outcomes-Driven
How do we measure our success? Our departmental outcomes are tied to the greater missions of the university. We want to make sure we are fulfilling our mission and our vision and are accountable for our work and efforts. Measuring our work utilizing these outcomes enables us to demonstrate the ways in which our programs and services are contributing to the institution.

Learning-Centered
Utilizing an innovative instructional framework, our programs are designed to engage the adult learner as the principal partner in his or her professional growth. Employing a common framework ensures that every Professional Development Services program has intentional and relevant learning objectives and is delivered with the highest quality and consistency. Programs and services are also designed to go beyond the traditional workshop and incorporate suggested readings, online resources, practical application strategies, reflection prompts and networking ideas. Staff members are encouraged to utilize a variety of strategies to further their professional development. This comprehensive approach to learning connects the learner with resources and learning opportunities that encourage knowledge transfer, skill development and competency advancement.

Community-Based
The Carnegie Mellon community is rich with talent. Our staff, faculty and students are our greatest resource. Our programs and services draw upon this wealth of ability and provide opportunities for members of the campus community to share their knowledge and interests with one another. Through programs such as the Learning Partners initiative and the Speakers Bureau, we strive to cultivate a culture of learning among the staff we serve.