Exchange: Mobile Devices-Computing Services - Carnegie Mellon University

Exchange: Mobile Devices

IMPORTANT: Computing Services plans to block mobile app access from Outlook (previously Acompli) and CloudMagic apps to the Exchange Server. The decision to block these applications is due to security and privacy concerns: specifically, unauthorized password sharing and storage of emails by a third party for indexing outside of the Computing Services Exchange Server. Access to the Exchange Server from these mobile apps will be blocked on Friday, February 13th.

This page provides an overview of ActiveSync and links to steps to configure it on your mobile device.

For additional information, refer to the Mobile Device Support Statement and the ActiveSync Policy.

What is ActiveSync?

ActiveSync allows you to synchronize email, calendar, tasks and contacts between your mobile device and your desktop/laptop computer. It is the preferred synchronization method for Exchange.

Configuration Steps

If you have questions as you walk through the configuration process, contact your departmental IT administrator or DSP consultant. If your department does not have its own IT administrator or DSP consultant, please contact the Help Center via email to or by phone at 412-268-4357.

iPhone, iPad, iPod Touch (iOS 4.x)

Follow these steps to configure ActiveSync on an iPhone, iPad, iPod Touch (iOS 4.x). Through the configuration process, you will select which data (email, calendar, etc.) that you wish to synchronize.

Configure ActiveSync 

Unfortunately, it is not practical to provide detailed configuration steps for the all of the mobile devices and models that exist. The general ActiveSync steps provide the basic information you need to synchronize Exchange with your mobile device through ActiveSync.

Last Updated: 10/18/13

Need Help?

Contact the Help Center
Phone: 412-268-HELP (4357)