Program Highlights-Professional Development Services - Carnegie Mellon University

Program Highlights

For complete program information and to register, please see our Registration Page.

November 4, 2014
Asking Good Questions: The Methodology of Good Survey Design, 9:00 to 11:00 a.m., Wright, Cohon University Center
When we want to collect data, we often think about creating a survey. The ease of using online software programs allows us to type in questions and create an attractive instrument without thinking about methodology and design. Surveys developed without order, structure, and direction are unlikely to provide good evidence for your research questions. In this session, participants will learn how to develop survey instruments and consider issues such as item wording, item formats to avoid, and response alternatives, in addition to learning how to tell good items from bad items.
Offered by the Office of Institutional Research and Analysis

Creating an Exceptional Customer Experience, 1:00 to 3:00 p.m., McKenna/Peter/Wright, Cohon University Center
Have you ever experienced customer service so great you had to tell someone about it? Do you create that experience for everyone who interacts with you?  Customer service is much more than simply resolving the customer’s request and being friendly. It is also about creating a memorable experience for the customer.  In this interactive workshop, you will learn to identify your customers and connect with them in order to identify their needs, solve their problems and provide an exceptional customer experience.

November 5, 2014
Benefits and Fitness Fair, 10:00 a.m. to 3:00 p.m., Rangos Ballroom, Cohon University Center
Stop by the Professional Development Services table at the Benefits Fair to meet our staff, learn more about upcoming programs and events, and enter our raffle for a chance to win a prize!

November 6, 2014
New Hire Orientation, 12:30 to 4:30 p.m., McKenna/Peter/Wright, Cohon University Center
Are you new to the university? Do you have a new staff member within your organization? The New Hire Orientation program is designed to welcome new staff members formally to the university. New employees are encouraged to attend within their first thirty days of employment to obtain useful information about the institution, resources, services and employee benefits. 

November 13, 2014
Enhancing Your Decision-Making Habits, 1:00 to 3:00 p.m., McKenna/Peter/Wright, Cohon University Center
You make numerous decisions every day; some require a split-second decision, while others require a more in-depth assessment. Are you looking for ways to improve your decision-making process? In this workshop, you will examine what variables can impact a decision and when you should use a formal decision-making process. You will identify tools you can use to improve your decision-making effectiveness.

November 14, 2014
You’ve Gathered Data from SDW, Now How do you Make Sense of It?, 2:00 to 4:00 p.m., Connan, Cohon University Center
In this session, participants will learn how to understand, clean, and analyze their data in a meaningful way. We will use Excel as the basic analytical tool in this session, but the underlying analytical thought process can be used with many tools. Offered by the Office of Institutional Research and Analysis

November 18, 2014

Project Planning: Create a Winning Plan, 9:00 to 11:00 a.m., Connan, Cohon University Center
So you are tasked with completing a project—where do you start? How do you set a timeline? How will you measure your progress? In this workshop, we will examine techniques to find answers to fundamental project-planning questions. You will learn to identify the various elements of a project plan and develop an action plan to foster the success of the project. Whether you have one project or many, this session will introduce project-planning strategies that will support you in your work.

November 19, 2014
Communication: Listening Skills, 1:30 to 3:30 p.m., Connan, Cohon University Center
Don’t underestimate the value of listening. This active session will have participants listening and reflecting on what was spoken. Participants will follow directions, express empathy and problem-solve and recognize one another throughout this engaging session.

December 1, 2014
Spreading the Word: Presenting the Results and Writing the Report, 9:00 to 11:00 a.m., Connan, Cohon University Center
In this session, participants will learn the difference between data, results, and findings, and we will focus on ways in which to "tell the story" rather than simply present discrete results. We will also discuss best practices for presenting in report format, PowerPoint format, and spoken format and will provide specific Do's and Don't's for creating tables and graphs. Offered by the Office of Institutional Research and Analysis

December 2, 2014
Coming Soon … Learning Management System, 9:00 to 10:30 a.m., Rangos 3, Cohon University Center
Want to take your professional development to the next level? This session will provide an overview of the learning management system being launched this fall. Whether you are registering for a workshop or wanting to gain information on a particular topic, this session will walk you through some of the exciting new resources that will be available to staff.

December 10, 2014
Business Effectiveness Primer, 9:00 to 11:00 a.m., Connan, Cohon University Center
Do you feel like you could be more effective or efficient at work? In this primer session, we will explore the necessary skills to improve work processes. Through assessments and activities, you will identify your work process strengths and areas where you can improve. From this session, you can register for the business effectiveness sessions that best meet your needs or interests.