Carnegie Mellon University

Administrative Professionals Program (Pilot)

The Office of Human Resources (OHR) has partnered with the Community College of Allegheny County to develop a program for administrative professionals at all levels (administrative assistants, administrative coordinators, executive assistants, etc.). Participants attend 12 weekly training sessions covering key foundational topics to develop both technical and professional skills.

Course Topics

  • Microsoft Office training
  • Effective teams
  • Business communications
  • Time management
  • Customer service
  • Problem solving 
  • Making effective decisions

The program also provides supplemental CMU-specific content delivered via training sessions, reference materials and/or online resources. OHR limited the pilot group to 20 participants. A post-session assessment has been administered to gauge the success and value of the training and to determine the future expansion of the program.

If you have questions about these programs or have another training need, please contact the Learning and Development team.

  • Samantha Bridge, Administrative Coordinator, Electrical & Computer Engineering
  • Brian Brown, Jr., Administrative Assistant I, Information Networking Institute
  • Kari Carbone, Executive Assistant, Center for Business Engagement
  • Gretchen Colbert , Executive Assistant, Office of the General Counsel
  • Brian Czarniecki, Administrative Assistant, University Events and Engagement
  • Krista Dichiera, Senior Administrative Coordinator, SCS Dean's Office
  • E. Forney, Marketing and Communications Assistant, CIT Marketing and Communications
  • Jeanine Headley, Senior Administrative Coordinator, University Communications & Marketing
  • Mi Kim, Senior Administrative Coordinator, Mechanical Engineering
  • Stephanie Longmire, Benefits Coordinator, HR Benefits
  • Janelle Miles, Administrative Associate, Alumni and Constituent Engagement
  • Shelley Phelps, Senior Finance & Business Associate, Electrical & Computer Engineering
  • Angela Racko, Senior Finance & Business Associate, Electrical & Computer Engineering
  • Elizabeth Roberts, Executive Assistant I, Computing Services
  • Kelly Rockenstein, Office Manager/Administrative Assistant, Materials Science & Engineering
  • Diane Robinson, Senior Administrative Assistant, CIT Dean's Office
  • Randi Senchur, Project Coordinator, Civil & Environmental Engineering
  • Laura Shaheen, Administrative Coordinator, Chemical Engineering
  • Dawn Sienko, Senior Administrative Coordinator, Electrical & Computer Engineering