Medical Plan Resources - Human Resources - Carnegie Mellon University

Medical Plan Resources

Our health plans provide a number of services that can help you to maintain your health or manage chronic medical conditions. Below are just some of the resources offered by each of our medical carriers.

Highmark Blue Cross Blue Shield Resources

  • Highmark Online Resources:
    Research symptoms, medical technologies, medications, and diagnoses in the Healthwise Knowledgebase. Communicate with a registered nurse. Review treatment decisions through Crossroads. Keep a Symptom Diary. Access self-evaluations and health care decision support tools.
  • Blues on Call (888-BLUE-428)
    Registered nurses are on call 24/7. When you call, you will be connected with a personal Health Coach who can help you evaluate your symptoms, explain what you've been told, provide decision support services, help you manage a chronic condition, or send/refer you to educational materials.
  • HealthMedia: Online Lifestyle Programs (Accessed through
    Programs are free of charge and provide specific help tailored to your circumstances. Available programs include Breathe (smoking cessation), Nourish (nutrition improvement), Balance (weight management), Relax (stress management) and Care (chronic condition management).
  • Discount Directory
    Highmark offers discounts of up to 25% on health-related products and services at more than 900 businesses. Check out their Discount Directory to see what programs and services are being offered in your community. Just show your member ID card to get your discount.

UPMC Resources

  • Wellness Information Online:
    Access resources such as Health A–Z (a collection of health materials), clinical and preventive care guidelines, case management services and health management programs.
  • Healthy Living Rewards
    Show your member ID card and receive discounts at hundreds of regional health-related businesses.
  • eNewsletters
    UPMC publishes several newsletters that are packed with important medical and benefit information. They include Health & Wellness, Caring for Life (Medicare), Caring for You (Medical Assistance), Caring for Kids (CHIP), and MyHealth Insight. They can be accessed from their eNewsletter Center.
  • Pediatric Advice Line (800-427-5997)
    This after-hours service for children age 18 and younger lets you talk to a pediatric professional who can give medical advice and assess the seriousness of a child's medical problem.

HealthAmerica Resources

  • Healthy Living and Wellness Online:
    Select Health Information to get information about many topics. You can log into the WellBeing program, access self-directed online tools, get in touch with health coaches, take a health risk assessment, and utilize other online tools and resources.
  • HealthAmerica KidsHealth
    A comprehensive library of health information for families featuring thousands of articles, animations, features, and age-appropriate news for three distinct audiences: parents, kids, and teens.
  • HealthAmerica "Personal Health Improvement Training" (My-ePHIT)
    My-ePHIT is a web-based, personalized health improvement solution. Whether you want to lose weight permanently, build muscle, have more energy, become more optimistic, or just simply get more enjoyment out of life, My-ePHIT will help you.
  • Members Choice: Healthy Roads (
    This complementary alternative care discount program provides discounts on services such as acupuncture, fitness centers, and massage therapy/chiropractor services, as well as discounts on health and wellness products.
  • Wellness Education Refund Program: Learn & Earn [pdf]
    Take approved health education classes that enable you to learn about ways to get—and stay—healthier, and earn a refund of your class fee. Classes are offered at local hospitals, health care centers and other facilities.
  • Living Well
    This quarterly newsletter is delivered to members’ homes and current and prior issues can be accessed online. This newsletter is a wealth of plan updates, medical news, and health and disease management information.