Check that your advisee is coded as MRR (master’s-level) or GRR (doctoral level) for that semester, as MRR and GRR program codes are not connected with tuition charges.

Almost all PhD students have their summer semesters made GRR automatically, however, Master’s students do not have MRR created automatically for their summer semesters at this time because their programs vary much more. If a student has been charged tuition for reading and research when they should not have for summer, please submit a SACC form to make them MRR or GRR as appropriate.

No updates or forms are necessary to update this status. The G2 process runs automatically based on the expected graduation semester entered within the student’s degree information in S3.

G2 will not affect their certification or graduation abilities.

Withdrawals of any kind from the university are requested using the official Withdrawal form for W2 status. W1 status is only used by the University Registrar's Office.

Please use a Returning Student Record Update form, as it includes thorough academic information: semester, program code, department, college, major, degree, etc.

SACC forms should not be used for this purpose, as they lack degree information, which can slow down processing, since additional inquiries will be needed by URO staff.

Submit a Returning Student Record Update form. Formal leaves of absence or suspensions will require Petition to Return from Leave of Absence forms.

If you do not believe the student will be returning, or if it has been so long that they would have to re-apply for admission, please submit a Withdrawal form and remove the student’s degree(s) from Degree Declaration.

If you think the student may come back at some point to finish their degree, move forward the expected graduation semester for the student’s degree(s) to several semesters in the future. If it becomes clear that the student will not be returning, submit a Withdrawal form and remove their degree(s) from Degree Declaration.

No forms are necessary to update the student to G1. G1 runs as part of an automatic process and does not affect their certification or graduation abilities.

 Any enrollment status managed by the Student Accounts Office cannot be updated using a SACC form; these statuses indicate a financial hold on the student’s record. If your advisee has a financial hold on their account, they will need to work with the Student Accounts Office to resolve the issue. Afterwards, the University Registrar’s Office will be able to make changes to their enrollment status.

Log into S3 and navigate to the advisee's profile. Click on the document's tab to view the status of submitted documents.

Submitted documents typically are linked to the student record within one to two business days after receipt. 

This view will be accurate for all students currently enrolled and those enrolled after 2020. Certain forms may be routed to other offices and may not immediately show a status, such as a leave of absence, tuition appeals and withdrawal, non-degree petitions and PCHE forms. However, these forms will appear in a completed status.

Additional documents that are part of a student's record may be included in the future. 

These documents are all part of the student education record, covered under the Family Educational Rights and Privacy Act (FERPA), and should only be shared with those who have a professional responsibility to view them for the student. Documents may not be distributed to any party external to the university or anyone without professional responsibilities for advising the student.

Yes, if needed. However, we hope that you will not need to download documents or print them. Remember, these documents are all part of a student's education record and are covered under the Family Educational Rights and Privacy Act (FERPA). To ensure FERPA compliance, storing documents outside of S3 is discouraged.

The status of a document can be any of the following:

• Received - the document has been submitted and linked to the student record. Please allow one to two business days from the time of submission to receive a notification email.
• Processing - the document is queued for action in S3. Please allow three to seven business days for our office to process the document.
• Under Review - the document may be past the deadline and require manager approval.
• Hold-Future - this document will be processed at a later date for a future semester.
• Hold-Other - this document cannot be processed until a financial or community hold is resolved.
• SAO Process - this document is queued for action by the student account office.
• Complete - the document was processed, and an email notification was sent to the sender.

Some documents may be denied due to unreadable or missing information that prevents processing. A notification email is sent to the submitter with a reason and an action to resubmit the form. Denied documents do not display on S3 Documents since the form must be re-submitted.

Students will begin to be automatically added to Canvas courses three weeks before the beginning of the semester.

Normally, we do not share individually identifiable prior grades in any courses with current faculty. This is to prevent instructional bias, whether intentional or unintentional. You may share aggregate grade data, i.e. in your fall course, X students received an A, Y received a B, Z received a C, etc. Academic actions are irrelevant to the teaching environment and should only be shared with the students’ academic advisor.

Currently, the URO is keeping scans of these transcripts within Box, with access limited to certain staff members. To request access, please email cmuregistrar@andrew.cmu.edu and specify whether you will need access to the undergraduate folder, graduate folder, or both.

Due to the numerous ways institutions manage transcripts, they are received using various methods. Sometimes, that means they do not match up to their intended location.

If possible, have the student (or yourself on their behalf) email us with detailed information about the transcript:

• Which institution is it from?
• When was it sent?
• Attach a copy or screenshot of the receipt from the order.

If we have not received it, the student will need to resubmit a copy. Please refer them to The HUB's Transcripts webpage.

If a student has received credit and elects to take that course, the AP credit should be removed. Students cannot earn both AP credit and also complete the course for the credit. We normally share a query of students in this situation after the add period.