Carnegie Mellon University
Office of the CIO  ›  Computing Services  ›  Services  ›  End-Point Computing  ›  Software  ›  Operating System Support  ›  Windows

Support Statement: Microsoft Windows

Computing Services supports the following Microsoft Windows operating systems.

Version

Support Details/Exceptions
Windows 11

Supported with the following exceptions:

  • Adobe Creative Cloud is compatible but has known issues.
  • Identity Finder
Windows 10

Supported with the following exceptions:

  • ADP PC/Payroll 7.0 - Not supported; vendor has no plans for a new version.
  • Oracle Financials R12 - Not supported by Oracle; supported if accessed from MyApps (Citrix).

Licensing

Carnegie Mellon participates in the Microsoft Campus Agreement, providing specific Microsoft software to university-owned computers and, with restrictions, to personally-owned computers. 

Level of Support

Computing Services supports Microsoft Windows and provides the configuration settings necessary for the system to operate safely on the campus network. The Computing Services Help Center does not perform operating system installations, repairs or restores and does not install drivers.

  • Students should contact their academic department to determine their recommended operating system(s).
  • Faculty and staff should contact their departmental computing administrator or functional business group lead for operating system upgrade recommendations.

Software
The Computing Services Help Center does not perform operating system installations, repairs or restores and does not install drivers.

Hardware & Peripherals
Computing Services does not install, configure or otherwise support specific hardware or peripherals.

Printing
Computing Services supports printing to Computing Services public printers.

Network Connections
Network services for Microsoft Windows should be configured using the Network Access instructions.

Get Windows

Academic licenses are available through the Microsoft Azure Dev Tools for Teaching program. 

Volume licensing for CMU-owned computers may be available through your department’s IT group. IT staff, see the Microsoft Windows Volume License for more info.