Carnegie Mellon University

Support Statement: Mac

Review the following to determine which operating systems Computing Services supports:

Version

Support Details/Exceptions

macOS 11.0 (Big Sur)

Supported with the following exceptions: Identity Finder and Minitab Express. Adobe Creative Cloud apps are compatible but have known issues. ESET Endpoint Security antivirus is compatible but does not offer firewall support.

macOS 10.15 (Catalina)

Supported with the following exceptions: Identity Finder
Install updates when prompted.

Level of Support

Computing Services supports macOS and provides the configuration settings necessary for the systems to operate safely on the campus network.

  • Students should contact their academic department to determine their recommended operating system(s).
  • Faculty and staff should contact their departmental computing administrator or functional business group lead for operating system upgrade recommendations.

Software
The Computing Services Help Center does not perform operating system installations, repairs or restores, and does not install drivers.

Hardware & Peripherals
Computing Services does not install, configure or otherwise support specific hardware or peripherals.

Printing
Computing Services supports printing to Computing Services public printers.

Network Connections
Network services for macOS should be configured using the instructions provided on the Network Access pages.