Help Center-Computing Services - Carnegie Mellon University

Computing Services Help Center

The Computing Services Help Center offers in-person, email and phone support to all Carnegie Mellon University students, faculty and staff.  

IT-Help Self-Service

Self-Service provides transparency into the Computing Services ServiceNow support and management tool used to track customer incidents and requests.  Through Self-Service, you have the ability to create, view and update your help tickets.  Email notifications sent from ServiceNow include links to the Self-Service tool and specific incident records.

  • Request Services
    Submit a request or order services.
  • Create a Ticket
    Create a help ticket to ask a question or request assistance.
  • My Tickets
    Check the status of your open tickets and provide additional information.

Log in to Self-Service


Location and Walk-in Hours

119 Cyert Hall
Monday - Friday
9 am - 5 pm

Phone and Email Support
412-268-4357 (HELP)
Monday - Friday
7 am - 7 pm

contact information