Computing Services Help Center

Reporting Problems

• If your problem is urgent: Contact the Help Center by telephone at 412-268-4357 (HELP).
• If your problem is NOT urgent: Email the Help Center at advisor@andrew.cmu.edu.
• If you need to report an after-hours network outage: Contact the Help Center by telephone at 412-268-4357, and then select option 2.

Supported Services

English Language Computers ONLY
Services are subject to change.

Operating System (general questions)

• Windows XP, Vista and Windows 7
• Mac OS X 10.6+

Information and Computer Security

• Network access evaluation following suspensions
• Phishing reporting and anti-phishing advice

Accounts and AFS Project Volumes

• Creation and Maintenance
• Andrew Account Policies
• Access rights
• University Directory questions and problems
• AFS and Email quota questions and problems
• Project Volume creation, maintenance, and deletion
• Network Guest account service authorization, questions, and problems

Oracle Calendar

• User account questions, changes and deletions
• Resource creation, changes, questions, and deletion
• Desktop and web client questions and problems

Email

• Client support: Entourage, Outlook, Pine, Webmail
• Delivery questions and problems
• Bboards
• Mailing to groups through Andrew Mailman, AFS distribution lists, or massmail service
• Email restoration services

Clusters

• My Files, and Roaming Profiles questions and problems
• Software and hardware availability

Networking

• Network Registration
• Wired and Wireless Ethernet Connectivity
• VPN services
• Bandwidth quotas and exemptions

Internet Software

• Secure File Transfer: Fetch (Mac), Fugu (Mac), SCP (Mac/Linux), SSH File Transfer client (XP/Vista)
• Secure Internet Terminal: SSH Tectia Client (Windows), SSH Secure Shell (XP), SSH (Mac/Linux)
• Web Browsers: Internet Explorer, Firefox/Mozilla, Safari

Identity Management and Authentication

• Password services for Andrew accounts
• Kerberos authentication clients
• Webiso/Pubcookie

Software Licensing and Distribution

• Information for authorization, downloading, and installation to personal computers
• Information for authorization, downloading, and installation on university owned computers
• Availability and installation on Clusters computers (we do installation as a passthrough service only)

Andrew Public Printing

• Printing from clusters computers to Pharos printing system
• Printing from personally owned computers to Pharos printing system
• Printing from university owned computers to Pharos printing system

AFS and Andrew Linux services

• Protection groups
• Configuration files issues
• Unix.andrew.cmu.edu accessibility
• Linux cluster login issues
• AFS file restoration services

Web Services

• Portal
• Andrew Web Publishing System
• Course, Org, and User web publishing (www.andrew.cmu.edu)

Computer Education

• C@CM in Open Learning Initiative (OLI)