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Help Center Hours & Location 

Cyert Hall 119
Phone: (412) 268-4357 (HELP)
Email: advisor@andrew.cmu.edu

Walk-in hours: Monday through Friday, 9 a.m. - 5 p.m.
Phone hours: Monday through Friday, 7 a.m. - 7 p.m.

  • If your problem is urgent: Contact the Help Center by telephone at 412-268-4357 (HELP).
  • If your problem is NOT urgent: E-mail the Help Center at advisor@andrew.cmu.edu.
  • If you need to report an after-hours network outage: Contact the Help Center by telephone at 412-268-4357, and then select option 2. 

Help Center Supported Services: English Language Computers ONLY

The following list of supported services was recently updated and will take effect August 3, 2009. Note these services are subject to change.

  • Operating System (general questions)
    • Windows XP/Vista
    • Mac OS 10.4 and higher
  • Information and Computer Security
    • Network access evaluation following suspensions
    • Phishing reporting and anti-phishing advice
  • Accounts and AFS Project Volumes
    • Creation and Maintenance
    • Andrew Account Policies
    • Access rights
    • University Directory questions and problems
    • AFS and Email quota questions and problems
    • Project Volume creation, maintenance, and deletion
    • Network Guest account service authorization, questions, and problems
  • Oracle Calendar
    • User account questions, changes and deletions
    • Resource creation, changes, questions, and deletion
    • Desktop and web client questions and problems
  • Email
    • Client support: Entourage, Outlook, Pine, Webmail
    • Delivery questions and problems
    • Bboards
    • Mailing to groups through Andrew Mailman, AFS distribution lists, or massmail service
    • Email restoration services
  • Clusters
    • My Files, and Roaming Profiles questions and problems
    • Software and hardware availability
  • Networking
    • Network Registration
    • Wired and Wireless Ethernet Connectivity
    • VPN services
    • Bandwidth quotas and exemptions
  • Internet Software
    • Secure File Transfer: Fetch (Mac), Fugu (Mac), SCP (Mac/Linux), SSH File Transfer client (XP/Vista)
    • Secure Internet Terminal: SSH Secure Shell (XP), SSH (Mac/Linux)
    • Web Browsers: Internet Explorer, Firefox/Mozilla, Safari
  • Identity Management and Authentication
    • Password services for Andrew accounts
    • Kerberos authentication clients
    • Webiso/Pubcookie
  • Software Licensing and Distribution
    • Information for authorization, downloading, and installation to personal computers
    • Information for authorization, downloading, and installation on university owned computers
    • Availability and installation on Clusters computers (we do installation as a passthrough service only)
  • Public (Pharos) Printing
    • Printing from clusters computers to Pharos printing system
    • Printing from personally owned computers to Pharos printing system
    • Printing from university owned computers to Pharos printing system
  • AFS and Andrew Linux services
    • Protection groups
    • Configuration files issues
    • Unix.andrew.cmu.edu accessibility
    • Linux cluster login issues
    • AFS file restoration services
  • Web Services
    • Portal
    • Andrew Web Publishing System
    • Course, Org, and User web publishing (www.andrew.cmu.edu)
  • Computer Education
    • Learning Anytime subscriptions and problems
    • C@CM in Open Learning Initiative (OLI)