News-Computing Services - Carnegie Mellon University

Computing Services has transitioned the /Computing site to use v4 templates and revamped the news model. All general, security, and outage-related news all be posted in a single directory sorted by year and month. With this transition, all news prior to 2014 has been archived.

To request archives prior to 2014, contact Communications and Documentation.


News

Friday, August 28, 2015

What's NEW in Computing

Read about what's new in Computing in the August Issue of Cursor http://www.cmu.edu/computing/news/cursor/aug2015.pdf.

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Wednesday, August 26, 2015

SERVICE OUTAGE: Email Tools (emailtools.cmu.edu) 08/27

Email Tools (emailtools.cmu.edu) unavailable during maintenance on Thursday, August 27, 2015, 8:00 PM - 12:00 AM.

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Thursday, August 20, 2015

“Captcha Confusion” fliers found in Computing Clusters

Fliers in clusters titled "CMU Computing Services Support," have NO affiliation with Computing Services or Carnegie Mellon University.

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Thursday, August 20, 2015

SECURITY ALERT: Mac OS X Yosemite (10.10.4 - 5) Vulnerable to Exploits

Mac OS X Yosemite (10.10.4 - 5) vulnerable to exploits; enable Gatekeeper to prevent malware

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Thursday, August 20, 2015

SERVICE OUTAGE: Internet Access 08/21

Internet access intermittently unavailable during maintenance on August 21, from 6:30 AM - 8:00 AM.

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Tuesday, August 18, 2015

RESOLVED - SERVICE OUTAGE: DreamSpark & Virtual Andrew 8/18

DreamSpark and Virtual Andrew are now available.

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Tuesday, August 18, 2015

MAINTENANCE: Cascade CMS & AWPS 8/25

The CMS & AWPS will be available for website updates and publishing during this maintenance. 

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Monday, August 17, 2015

SERVICE OUTAGE: DreamSpark 08/17

DreamSpark is currently unavailable.

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Monday, August 17, 2015

SERVICE OUTAGE: Virtual Andrew

Virtual Andrew is currently unavailable.

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Monday, August 10, 2015

Classrooms/Clusters Fall 2015 Consultations

Email mediatech@cmu.edu to schedule a day and time for individual classroom and/or cluster consultations for Fall 2015.

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Friday, August 7, 2015

SERVICE OUTAGE: Virtual Andrew Web

Virtual Andrew web access is currently unavailable.

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Thursday, August 6, 2015

CMU Box – Now 1TB of Storage!

The storage quota for CMU Box is now 1 TB. That’s 10x the space for reports, spreadsheets and class projects.

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Thursday, August 6, 2015

RESOLVED - SERVICE OUTAGE: CableTV 08/06

RESOLVED: CableTV is currently unavailable.

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Thursday, August 6, 2015

MAINTENANCE: Exchange Email & Calendar - OWA Log In Screen 8/9/15

Computing Services will perform maintenance work on the Exchange email and calendar system. If you use OWA, you will notice a different log in screen. MORE
Wednesday, August 5, 2015

SERVICE MAINTENANCE: MyApps 8/8/15

Computing Services will upgrade MyApps and MyOTPApps during this time. Sessions will not be impacted. Once the upgrade is complete, the interface will look slightly different. MORE
Monday, August 3, 2015

SERVICE OUTAGE: CableTV 08/03

CableTV is currently unavailable.

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Thursday, July 30, 2015

SERVICE OUTAGE: Services Hosted in Cyert Hall Datacenter 08/08

Various services unavailable during maintenance on August 8, from 6:00 AM - 8:00 AM.

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Wednesday, July 29, 2015

RESOLVED - SERVICE OUTAGE: Virtual Andrew 07/29

RESOLVED: Virtual Andrew is currently unavailable.
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Wednesday, July 29, 2015

SERVICE OUTAGE: Virtual Andrew 07/29

Virtual Andrew is currently unavailable.
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Thursday, July 23, 2015

RESOLVED - SERVICE OUTAGE: Virtual Andrew 07/23

RESOLVED: Virtual Andrew is currently unavailable.
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Thursday, July 23, 2015

SERVICE OUTAGE: Virtual Andrew 07/23

Virtual Andrew is currently unavailable.
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Wednesday, July 22, 2015

SERVICE MAINTENANCE: Identikey OTP 07/23 & 07/30

Identikey OTP (One Time Password) maintenance to occur on July 23 AND 30, from 9:00 AM - 5:00 PM. MORE
Tuesday, July 21, 2015

SERVICE OUTAGE: Wireless Networking 07/23

Wireless networks unavailable during maintenance on July 23, from 7:00 AM - 8:30 AM. MORE
Monday, July 20, 2015

Windows 10 Operating System Support

As Microsoft prepares to release Windows 10 on July 29, Computing Services is assessing core software and services for compatibility and future support of the operating system. MORE
Saturday, July 18, 2015

UPDATE - SERVICE OUTAGE: Network Registration System (CANDO Application) 07/18

UPDATE: NetReg/CANDO unavailable during maintenance on July 18, from 6:00 AM - 4:00 PM.

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Friday, July 17, 2015

Reduced Help Center Phone & Email Support 07/20 - 08/14

Computing Services Help Center temporarily reducing phone and email support hours.

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Thursday, July 16, 2015

MAINTENANCE OUTAGE: AWPS 08/12

AWPS will be unavailable during maintenance on August 12, 2015, 6:00 PM - 9:00 PM

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Tuesday, July 14, 2015

SERVICE OUTAGE: Andrew Printing 07/19

Andrew Printing will be unavailable during maintenance on July 19, 2015, 9:00 AM - 2:00 PM

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Tuesday, July 14, 2015

SERVICE OUTAGE: Network Registration System (CANDO Application) 07/18

NetReg/CANDO unavailable during maintenance on July 18, from 6:00 AM - 10:00 AM.

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Monday, July 13, 2015

SERVICE OUTAGE: Wireless Networking 07/18

"CMU" SSID wireless network unavailable during maintenance on July 18, from 6:00 AM - 7:00 AM.

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Thursday, July 9, 2015

SERVICE OUTAGE: Maintenance Cyrus Email 7/13/15

Computing Services will implement a configuration change to Cyrus email.

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Thursday, July 9, 2015

SERVICE OUTAGE: MAINTENANCE - Unified Communications (Cisco IP Phones) 07/09

No impact expected as maintenance is performed on systems supporting Unified Communications (VoIP)

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Thursday, July 9, 2015

SERVICE OUTAGE: Wireless Networking 07/09

Wireless networks unavailable during maintenance on July 9, from 9:00 PM - 10:00 PM.

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Wednesday, July 8, 2015

SERVICE OUTAGE: MyDeptFiles (DFS) - 7/12/15

You may experience problems accessing files stored on DSP supported shared drives (MyDeptFiles) during this maintenance window.

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Tuesday, July 7, 2015

Box for Office App on Windows Update

An update to the Box for Office app on Windows is now available. MORE
Saturday, June 27, 2015

UPDATE - SERVICE OUTAGE: Maintenance Virtual Andrew, 6/27

The Virtual Andrew outage has been extended until 7:00 p.m today. MORE
Thursday, June 18, 2015

SERVICE OUTAGE: Maintenance Virtual Andrew, 6/27

Virtual Andrew undergoing maintenance from 7am-3pm on 6/27. MORE
Tuesday, June 16, 2015

SERVICE OUTAGE: Cascade CMS, 6/24

Cascade CMS down for maintenance evening of 6/24. MORE
Tuesday, June 16, 2015

SERVICE OUTAGE: Identity Services' Account Provisioning System, 6/25

Identity Management provisioning systems to undergo maintenance 6/25 MORE
Tuesday, June 16, 2015

SERVICE OUTAGE: Networking 06/17

Wired and wireless networks unavailable during maintenance on June 17th, from 7:00 AM - 8:00 AM.

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Tuesday, June 16, 2015

SERVICE OUTAGE: Networking 06/18

Wired and wireless networks unavailable during maintenance on June 18th, from 6:00 AM - 7:00 AM.

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Friday, June 12, 2015

SECURITY ALERT: An email with subject line "Problem with invoices" carries a malware infected attachment

Malicious email with subject line "Problem with invoices" carries a malware infected attachment. MORE
Wednesday, June 10, 2015

Service Outage: Networking 6/13

Wired and wireless networks in various locations intermittently unavailable overnight 6/13-6/14. MORE
Friday, June 5, 2015

Help Center Relocation During Renovations - June 8th - 19th

The Help Center is relocating to Cyert Hall 180 during renovations.

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Thursday, June 4, 2015

UPDATE - SERVICE OUTAGE: Networking 06/20

Wired and wireless networks intermittently unavailable during maintenance on June 6, from 6:00 AM - 8:00 AM.

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Tuesday, June 2, 2015

OS X 10.8 (Mountain Lion) Retirement

Computing Services discontinues support for OS X 10.8 (Mountain Lion) MORE
Monday, June 1, 2015

MAINTENANCE OUTAGE: CMS 6/3

Computing Services will be upgrading the current version of the Hannon Hill Cascade CMS to 7.12.5. 

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Tuesday, May 26, 2015

SERVICE OUTAGE: SolidWorks Software License Servers 05/27

Solidworks Software and Software License Servers unavailable during upgrade.

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Tuesday, May 26, 2015

SERVICE MAINTENANCE OUTAGE: Networking, 5/29

Network maintenance in the CUC and East Campus Garage, 5/29 MORE
Thursday, May 21, 2015

Multimedia Lending has MOVED!

Multimedia Lending previously located in CFA has transitioned to Hunt Library circulation desk. MORE
Wednesday, May 20, 2015

SERVICE OUTAGE: email tools, group management tools, 5/21

Some email tools, group management tools to be unavailable 5/21 MORE
Wednesday, May 20, 2015

RESOLVED: SERVICE OUTAGE: Cable TV 5/19

RESOLVED: Cable TV analog channel outage MORE
Wednesday, May 20, 2015

Computing Services 2015 Holiday/Summer Break Schedule

Computing Services 2015 Holiday/Summer Break Schedule is now available. MORE
Tuesday, May 19, 2015

Symantec Endpoint Protection for Mac 12.1.5 now available

Symantec Endpoint Protection for Mac 12.1.5 brings Yosemite compatibility MORE
Tuesday, May 19, 2015

SERVICE OUTAGE: Cable TV 5/19

Cable TV analog channels temporarily unavailable 5/19 MORE
Friday, May 15, 2015

UPDATE - SERVICE OUTAGE: Networking 05/19

Connectivity loss to several applications may occur while infrastructure updates are performed from 6:00 AM - 7:00 AM.

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Friday, May 15, 2015

Reminder: Support Ends for Box Sync 3 – 6/1/15

As a reminder, Box Sync 3 will not be supported as of June 1, we encourage you to upgrade to Box Sync 4.

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Friday, May 15, 2015

SERVICE OUTAGE: Networking 05/20

Wireless networks will be unavailable while maintenance is performed.

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Friday, May 15, 2015

SERVICE OUTAGE: Networking 05/18

Connectivity loss to several applications may occur while infrastructure updates are performed from 6:00 AM - 7:00 AM.

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Wednesday, May 13, 2015

SERVICE OUTAGE: Networking 05/13

Wired and wireless networks briefly unavailable during maintenance on May 13, from 9:00 PM - 9:30 PM.

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Wednesday, May 13, 2015

Updated DSP Rates for July 1

New rates for the Desktop Support Program (DSP) services will be in effect July 1, 2015.

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Tuesday, May 12, 2015

RESOLVED: INTERMITTENT SERVICE ISSUE: Exchange 5/12/15

RESOLVED: Intermittent Exchange service issues, 5/12/15

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Tuesday, May 12, 2015

INTERMITTENT SERVICE ISSUE: Exchange 5/12/15

Wired and wireless networks have been restored after being intermittently unavailable.

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Thursday, May 7, 2015

RESOLVED - SERVICE OUTAGE: Wireless 05/07

Wireless restored in Morewood A-D, Morewood E and 300 S Craig.

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Thursday, May 7, 2015

SERVICE OUTAGE: Wireless 05/07

We are currently experiencing problems with the CMU-SECURE and CMU-GUEST WIRELESS networks in Morewood A-D, Morewood E and 300 S Craig.

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Thursday, May 7, 2015

SERVICE OUTAGE: MyFiles 05/31

MyFiles service unavailable 5/31, 6-9 am

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Thursday, May 7, 2015

SERVICE OUTAGE: Networking 05/07

Wired and wireless networks have been restored after being intermittently unavailable.

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Wednesday, April 29, 2015

SERVICE OUTAGE: Maintenance - AWPS

AWPS service unavailable during maintenance window.

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Thursday, April 23, 2015

Support Ends for Box Sync 3 – 6/1/15

If you are using Box Sync 3, we encourage you to upgrade to Box Sync 4 prior to 6/1/15.

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Wednesday, April 22, 2015

SERVICE MAINTENANCE OUTAGE: Wireless Networks (4/25/15)

Computing Services will perform maintenance to the wireless networks on April 25 from 6-8am. During this time, you may experience loss of connectivity.

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Tuesday, April 21, 2015

Graduating? Transition Your Services

Take a moment to transition the computing services associated with your Andrew account.

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Thursday, April 16, 2015

SERVICE OUTAGE: Maintenance - Multiple (Microsoft Critical Patches)

Multiple services unavailable during critical Microsoft security patch, 4/16.

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Friday, April 10, 2015

SERVICE OUTAGE: MAINTENANCE - Cable TV and Phone Service 04/11

Phone and Cable TV Services unavailable through Warner Hall basement maintenance.

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Thursday, April 9, 2015

Remote Desktop Access, Ports Blocked 04/16

VNC and RDP traffic originating from external Internet connections to be blocked Thursday, April 16, 2015.

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Wednesday, April 8, 2015

NETWORK OUTAGE: MAINTENANCE - Wired and Wireless 04/11

Wired and Wireless networks may be unavailable during maintenance window.

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Thursday, April 2, 2015

SERVICE OUTAGE: Maintenance - Microsoft DreamSpark, VMware WebStore

DreamSpark, VMware WebStore will be unavailable during maintenance window.

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Thursday, April 2, 2015

Department of Defense Seal - Usage Policy Compliance

Computing Services has been made aware that several education institutions that are part of the Department of Defense Voluntary Education Partnership are using the official seals and/or trademarks of the U.S. Department of Defense and Military without proper permission. MORE
Wednesday, April 1, 2015

SECURITY ADVISORY: Email Titled “SCAN” Includes a Malware-Infected Attachment

Email titled “SCAN” includes a malware-infected attachment

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Wednesday, April 1, 2015

RESOLVED SERVICE OUTAGE: Windows Cluster Computers 04/01

Resolved: Windows Cluster computers currently unavailable.

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Wednesday, April 1, 2015

SERVICE OUTAGE: Cable TV 4/2

Intermittent Cable TV service in the buildings listed between 7:30-9:30 am.

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Wednesday, April 1, 2015

SERVICE OUTAGE: Windows Cluster Computers 04/01

Windows Cluster computers currently unavailable.

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Monday, March 30, 2015

SERVICE OUTAGE: MAINTENANCE - Wireless Networks 03/31

Wireless networks will be unavailable during maintenance window.

 MORE
Friday, March 27, 2015

SERVICE OUTAGE: MAINTENANCE - Unified Communications (Cisco IP Phones) 03/29

ALL Cisco IP Phones and phone operations unavailable during maintenance.

 MORE
Monday, March 23, 2015

SERVICE OUTAGE: Donner Hall Network - 3/24

Network outage, Donner Hall, 3/24, 7-8 am MORE
Friday, March 20, 2015

SERVICE OUTAGE: Morewood Gardens Network - 3/21

Network outage, Morewood Gardens, towers A-D, 3/21, 7-8 am MORE
Friday, March 13, 2015

SERVICE OUTAGE - MAINTENANCE: Networking 03/12

Maintenance on campus network (wired and wireless) will result in connectivity loss until complete.

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Wednesday, March 11, 2015

SERVICE OUTAGE: CUC Network - 3/12

Network outage, CUC, 3/12, 6:30-7:30 am MORE
Wednesday, March 11, 2015

RESOLVED: SERVICE OUTAGE - PERFORMANCE ISSUES: CMS 3/10

RESOLVED: CMS performance issues, 3/10 MORE
Tuesday, March 10, 2015

SERVICE OUTAGE - PERFORMANCE ISSUES: CMS 3/10

CMS performance issues, 3/10 MORE
Tuesday, March 10, 2015

SERVICE OUTAGE - MAINTENANCE: CMS 3/25

CMS down for maintenance 3/25, 6-11 pm MORE
Monday, March 9, 2015

Microsoft SQL Server Now Available

Microsoft SQL Server is now available as part of our current Microsoft Campus Agreement. MORE
Monday, March 9, 2015

VMware Campus Webstore

VMware Campus Webstore now available. MORE
Friday, March 6, 2015

SERVICE OUTAGE: Identity Services' Account Provisioning System 03/06-08

Identity Management provisioning systems to be replaced; outage to occur from 6:30 PM March 6 - 5:00 PM March 8th. MORE
Friday, February 27, 2015

Box Sync for Mac - Security Update

If you use Box Sync to sync files between your computer and Box, please make sure you have the latest version. MORE
Thursday, February 26, 2015

SERVICE OUTAGE - CMU BOX 2/26

CMU BOX service Web Application not allowing new logins.

 MORE
Wednesday, February 25, 2015

Grouper - New Default UI Coming February 25th

Grouper Group Management user interface to be updated February 25th.

 MORE
Thursday, February 12, 2015

SERVICE OUTAGE - MAINTENANCE: Cyrus Webmail 2/22

Cyrus Webmail unavailable during update.

 MORE
Tuesday, February 10, 2015

SERVICE OUTAGE: Grouper Group Management 02/10

Grouper Group Management unavailable until unscheduled maintenance is complete.

 MORE
Saturday, February 7, 2015

SERVICE OUTAGE - MAINTENANCE: Networking 02/07

Maintenance on campus network (wired and wireless) may result in connectivity loss until complete.

 MORE
Thursday, February 5, 2015

SERVICE OUTAGE - MAINTENANCE: Webmail 2/5

Outlook Web Access, Webmail Email & Directory Tools unavailable during update.

 MORE
Wednesday, January 28, 2015

SERVICE OUTAGE: Cyrus Email and lists.andrew.cmu.edu 1/29/15

Those using Cyrus for email MAY experience intermittent problems with email, Webmail and lists.andrew.cmu.edu during this maintenance. 1/29/15

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SECURITY ALERT: The GHOST Vulnerability affects Unix and Linux Operating Systems

SECURITY ALERT: The GHOST Vulnerability affects Unix and Linux Operating Systems

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Service Outage: Grouper 1/31/15

Grouper group management service upgrade 1/31/15

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CMS Upgrade to 7.12, February 6, 2015

Hannon Hill Cascade CMS will be upgraded to 7.12 over the weekend of February 6, 2015 MORE

What's NEW in Computing

Read Cursor: Our newsletter containing the latest updates.
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MLK Holiday Hours

Computing Services Closed for MLK.
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New Computing News Model

Computing News has transitioned to a single directory sorted by year and month.

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