Carnegie Mellon University

Business Operations

The Business Operations team manages the day-to-day operations of the division, including the budget management and purchasing, HR operations and office administrative activities. The team serves as a liaison to relevant university-wide operations such as contracts and human resources to coordinate and implement policies across the M&C division. Additionally, the team works closely with the central finance division.

Sara Novelly

Sara Novelly

Business Manager, Marketing & Communications

Sara joined the university 11 years ago. She oversees budget and office management and as the human resources liaison, she coordinates hiring processes and performance evaluations. Sara previously worked as a paralegal at an immigration law firm. She has a bachelor’s degree in political science and theatre from Fordham University and a master of public policy and management degree from CMU. She has a rambunctious — but cute — toddler and an equally rambunctious family and husband, Jeff. Do you like cookies? Sara will bake some for you.

Anne Ross

Anne Ross

Senior Administrative Coordinator

Anne keeps the financial wheels of Creative and Online Strategy turning. She also ensures the all-important printer supply closet is kept well-stocked, minimizing the chances of a low-toner emergency. Anne has a hawk eye for spotting typos and grammar law violations. She reads, edits and corrects text for hundreds of projects annually. Her favorite old movie is “Shop Around the Corner,” and while she can’t carry a tune in a bucket, she will sing along anyway to any song from “The Sound of Music.”


Nicole Thompson

Administrative Coordinator 

Nicole is the smiling face you will see at the front desk of the Marketing & Communications Division. As a member of the Business Operations team, she assists with assignments related to finance, human resources and office administration. Nicole is a graduate of Westminster College with a bachelor of arts in public relations and a minor in communications. If you like tacos, iced coffee, dogs and hockey, you will have her complete attention!