Carnegie Mellon University

Email Communication

Whether you’re asking your professor about an assignment regrade, reaching out to a potential professional network connection, or updating your manager about inaccuracies in the budget, a carefully-worded email can be the difference between success and failure.

In this handout, you’ll learn the following skills to craft crisp, functional, and polite emails:

  • How to cater your message to your audience
  • How to avoid imposing demands on your reader
  • What phrases and language are appropriate for formal and informal messages

If you’re ready to hit “send,” click the links in the sidebar first, where you can view, download, and print the PDF, or where you can watch our two videos on email communication.

Need one-on-one support writing a difficult email? Schedule an appointment with one of our consultants now!

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