Carnegie Mellon University

Custodial Services Schedules

Custodial Services promotes community health and infection prevention and control by maintaining a consistent, thorough and deliberate cleaning process.  Custodial services utilizes EPA-approved disinfectant to sanitize all high-touch surfaces.  For your reference, the following information contains custodial service schedules, cleaning term definitions, and details of services by area. 

Requests / Concerns / Space Usage Modifications: 

You can speak to our Clean-It Customer Service Rep directly by calling 412-268-2036 during the hours of 7:30AM-3:30PM, Monday-Friday.  If you have a specific request or will be utilizing a space outside of normal occupancy, please contact Custodial Services at cleanit@andrew.cmu.edu so that we can adjust services accordingly. 

Cleaning Term Definitions:

  • Cleaning: The removal of dirt and debris from surfaces
  • Sanitizing: The reduction of germs and viruses on surfaces to sanitary levels
  • Porter Services: A custodian who works during the day and is responsible for ensuring the facility is clean and presentable to the campus community by performing cleaning tasks, such as sanitizing high-touch surfaces, removing trash and recycling, and restocking paper supplies and soap in kitchenettes and restrooms.
  • Custodial Services: A custodian whose responsibility it is to conduct the full range of cleaning and sanitizing, deep cleaning when necessary, removing trash and recycling, and restocking paper supplies and soap in kitchenettes and restrooms. Vacuuming and mopping is typically performed at a set interval based on space type.

*Please note that service days may be modified during holiday weeks. 

Weekday Services (Monday thru Friday)

  • Instructional Spaces and Classrooms

    • Stocked with disinfectant wipes for individual usage

    • Nightly custodial service

  • Restrooms, Public Spaces, Common Areas
    • Portered daily
    • Added use of electrostatic sprayer by porters to sanitize large surface areas
    • Nightly custodial service
      • Exceptions – Baker-Porter offices, PTC, SEI, INI, and UTDC receive custodial services during daylight hours.
  • Departmental Spaces Including Lounges, Conference Rooms and Kitchenettes
    • Portered daily
    • Added use of electrostatic sprayer by porters to sanitize large surface areas
    • Nightly custodial service
      • Exceptions – PTC, SEI and III receive custodial services during daylight hours.
  • Offices
    • Weekly custodial service to include mopping/vacuuming of flooring and emptying trash.
    • Refer to the building list below for the specific office cleaning schedule per building.
  • Labs
    • Cleaned based on occupancy and usage in coordination with department as requested.

Weekend Services

  • Instructional Spaces and Classrooms
    • Portered daily
    • Stocked with disinfectant wipes for individual usage
  • Restrooms, Public Spaces, Common Areas
    • Portered daily
    • Added use of electrostatic sprayer by porters to sanitize large surface areas

Athletic:

  • Portered daily (7 days per week)
  • Nightly Custodial Service
  • Added use of electrostatic sprayer by porters to sanitize equipment and large surface areas

Childcare:

  • Portered daily (5 days per week, based on operating hours)
  • Nightly Custodial Service (Sunday night through Thursday night)

Dining:

  • Portered daily (7 days per week)
  • Nightly Custodial Service

Health Services:

  • Portered daily (5 days per week, based on operating hours)
  • Nightly Custodial Service (Sunday night through Thursday night)

Custodial Services implements a quality management system defined by the Cleaning Industry Experts – ISSA.  It’s a comprehensive framework with emphasis on six principles.  CMU Custodial Services received the Cleaning Institute Management Standard (CIMS) certification with Honors and Green Building certification in 2018 and 2020. 

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