Digital Government (eGovernment) Transformation - Leading Large-Scale Programs

Instructor: Ashok Kumar, Professor, Carnegie Mellon; former Director of the eGovernment Leadership Centre, National University of Singapore

Gen AI, ChatGPT, LLMs, XR … what, when and how should I use these for my agency? Will my agency be left behind if I do not embrace it? The technology landscape is full of acronyms and buzz words and that is rapidly changing.

Digital Government Transformation is more about re-imagining the design and delivery of public services and citizen experience rendered by government agencies than just the technology, which is indeed a potent enabler. Transformation is no longer just an option for consideration but an urgent call for action. Government agencies need to transcend beyond point technology solutions to a holistic approach that anticipates citizen needs and delivers value to them in a secure manner and then determine how technologies can be used to support the transformation. 

This course is crafted to equip leaders/ aspiring leaders with the strategic mindset required to lead their organizations through a seamless digital transformation. Transformational Leadership is pivotal to navigating the challenges and opportunities provided by the digital economy. The course will introduce a framework and best practices for digital government transformation. Participants will explore strategies to manage stakeholders, and drive change and innovation. 

Related topics of Whole of Government, streamlining organizational structures and processes, identifying, and overcoming barriers to inter-departmental collaborations will be discussed. Real-life examples, case studies, and group work will be used to deliver an immersive, peer-learning experience that will engage the participants. As such, we expect participants to actively interact, participate in group work and open discussions, share, and learn. 

• This course is intended for leaders responsible for driving digital government transformation initiatives.
• Upon completing the course, participants will be able to 
  • develop Digital Government Transformation strategies for their agencies, 
  • lead change and engage stakeholders,
  • assess enabling technologies to support transformation,
  • identify critical success factors. 
• We recommend that participants have at least 10 years of hands-on experience in delivering an agency’s business operations and be willing to embrace & lead change.  
• No prior knowledge or deep technical know-how, programming, software tools, or applications is needed.