Carnegie Mellon University

Admin by Request

Admin by Request is a software application that puts you in control of your managed laptop or desktop. Need to install new software not available from the Software Center (Windows) or Self Service (Mac)? Admin by Request grants you temporary administrator privileges to install any software application that supports your university work. There's no longer a need to contact the Help Center to install software on your computer. Here's how it works.

Admin by Request for Windows

Step 1: Download Software

  1. Follow the prompts to download your application of choice.

Step 2: Enable Admin By Request

To use this feature:

  1. Right-click on the installation file that you downloaded above and choose Run as administrator.
  2. You will be prompted to enter:
    • Your Andrew email address
    • The reason for the install
  3. Click OK.
  4. You will then receive temporary administrative privileges for the duration of the install. When prompted, log in with your Andrew userID and password.

Step 3: Install Your Software

Software installations vary, so be sure to follow the prompts. Once the installation is complete, your Admin by Request session will end. Start another session whenever the need for a future install arises.

Admin by Request for Mac

Step 1: Download Software

  1. Follow the prompts to download your application of choice.

 

Step 2: Enable Admin by Request

  1. Open Administrator Access (Finder > Applications > Administrator Access)
  2. In the pop-up that appears asking if you want to “Request admin access now?” click Yes.
  3. You will be prompted to enter:
    • Your Andrew email address
    • Your phone number
    • The reason for the install
  4. Click Ok to submit the request.
  5. A pop-up will appear confirming that your Administrative Session has been approved and a timer will begin counting down. The session will last 15 minutes. 

Step 3: Install Your Software

Software installations vary, so be sure to follow the prompts. To end the session before the 15-minute session expires, click Finish. Start another session whenever the need for a future install arises.

FAQs

Admin by Request allows you to install any software package needed for university work. This includes applications that are not included in the Software Center. Review the Information Security Office Standards for more information.

ISO FAQ
ISO AWARE

DSP customers should download software from the Software Catalog only if the software is not available in the Software Center (Windows) or Self Service (Mac). 

Not only does this assist us in supporting you and your machine, but it helps us determine what software needs our customers might have that aren't included in the Software Center.

There are many applications available, however, some request the purchase of a software license prior to use. Visit our Software Center for more information.