Carnegie Mellon University

Voicemail - Frequently Asked Questions

To reset your PIN, visit Voicemail Web Inbox, and follow the instructions at Settings > Passwords > Change PIN.
This feature is  available and supported only with Microsoft Exchange provided by Computing Services, on the Andrew domain.
Follow these steps to check your voicemail off campus.
  1. Dial 412-268-8600 and press * (asterisk).
  2. When prompted, enter your ID (5-digit extension) and # (pound).
  3. When prompted, enter your PIN, then # (pound).

Alternatively, call your campus phone number, press * (asterisk), then follow steps 2 and 3 above.

  1. Call your campus phone number.
  2. Press 2.
  3. Follow the "Change Your Greeting" option.