Carnegie Mellon University

Voicemail - Frequently Asked Questions

To reset your PIN, visit Voicemail Web Inbox, and follow the instructions at Settings > Passwords > Change PIN.
This feature is  available and supported only with Microsoft Exchange provided by Computing Services, on the Andrew domain.
Follow these steps to check your voicemail off campus.
  1. Dial 412-268-8600, then press * (asterisk).
  2. When prompted, enter your ID (5-digit extension), then press # (pound).
  3. When prompted, enter your PIN, then press # (pound).

Alternatively, call your campus phone number, press * (asterisk) when the phone answers, then follow steps 2 and 3 above.