Carnegie Mellon University

Voicemail - Frequently Asked Questions

To reset your PIN, visit Voicemail Manager, then follow the instructions at Settings > Passwords > Change PIN.

If you cannot access your voicemail messages, do the following.

  • Verify that you are entering the correct PIN when dialing into your voicemail.
  • Verify that you are not locked out of your voicemail account because you entered your PIN incorrectly 3 times in total.
  • To reset your PIN, visit Voicemail Manager, then click Reset your PIN.
  • Verify that you are using the correct browser, as listed in the the Voicemail Guide.
  • To access the Voicemail Manager website outside the Carnegie Mellon network, connect to VPN first, then log in.

Yes, but the level of voicemail integration differs between Microsoft Exchange and Google Mail. 

Microsoft Exchange
The Carnegie Mellon phone system is fully integrated with Microsoft Exchange. The phone system stores your voicemail messages and synchronizes them to your Exchange mailbox, then replicates your actions between the two.
  • You receive an email when you have a voicemail message. Open the email attachment to listen to your voicemail message.
  • Your original voicemail messages remain in the phone system. You can access your messages from your telephone or from Voicemail Manager.
  • If you listen to, save, or delete a voicemail message from your email account, the system marks it as listened to, saved, or deleted in your voicemail account, and vice-versa.

G Suite
The Carnegie Mellon phone system cannot be fully integrated with G Suite's Google Mail. However, there are two ways you can receive voicemails in your Google Mail account. Contact Computing Services to set up either option.

  • Receive a copy of your voicemails in your Google Mail account. 
    The original messages remain in the phone system. You can access them from your email, your telephone or Voicemail Manager

    Your voicemail messages are not synchronized with your email account. For example, if you delete a voicemail message from your email, it is not deleted from the voicemail system.
  • Forward your voicemails to your Google Mail address. 
    The original messages move from the phone system to your Google Mail account. 

    You can access your voicemail messages only from your email, not from your telephone or Voicemail Manager. You will no longer see a red light on your phone, which indicates that you have a voicemail message. 
Follow these steps to check your voicemail off campus.
  1. Dial 412-268-8600, then press * (asterisk).
  2. When prompted, enter your ID (5-digit extension), then press # (pound).
  3. When prompted, enter your PIN, then press # (pound).

Alternatively, call your campus phone number, press * (asterisk) when the phone answers, then follow steps 2 and 3 above.

Verify that you have emptied your deleted voice mailbox messages, which count against your total mail quota.