Carnegie Mellon University

Spam Management

The campus email system automatically identifies some spam through certain characteristics (e.g., information in the "Subject" and "From" line of the message) and gives you options for handling spam. Follow the steps below to ensure spam is properly filtered.

  1. Visit emailtools.cmu.edu/.
  2. Select Spam Settings.
  3. Follow the on-screen steps.

Report Spam

If you are receiving spam and your filter options are configured, follow the appropriate steps below to report a message. Following these steps will provide us with the necessary information. We will only contact you if additional details are required.

  1. Right-click the spam message and then select Forward as Attachment.
  2. Send to report-spam@andrew.cmu.edu with the subject Spam Report.
  1. Open the spam message.
  2. Click the arrow next to Reply, at the top of the message pane.
  3. Select Show Original.
  4. Copy and paste the message source into the new email message.
  5. Send to report-spam@andrew.cmu.edu with the subject Spam Report.

Use the Forward as Attachment option. If this is not available, follow the steps below.

  1. Open the spam message and view the source.
  2. Copy and paste the message source into the new email message.
  3. Send to report-spam@andrew.cmu.edu with the subject Spam Report.
  1. Create a new email message to report-spam@andrew.cmu.edu.
  2. Enter the subject Spam Report.
  3. Drag and drop the spam message into the new message window to attach it.
  1. From the main menu, type S for Setup and then C for Config.
  2. Find Advanced Command Preferences, and check enable-full-header-cmd.
  3. Type E to exit and Y to save your changes.
  4. Open the reported message.
  5. Type H to display full headers
  6. Type F to forward the message to report-spam@andrew.cmu.edu.
  1. Open the spam message and then click Forward as Attachment.
  2. Send to report-spam@andrew.cmu.edu with the subject Spam Report.