G Suite FAQ
This FAQ will address your questions about using G Suite @ CMU.
How do I login?
Login - Error Message
If you see one of the error message below when you log into G Suite, clear your browser cache and cookies and check that your system clock is correct. Be sure, to log in through https://email.cmu.edu/.
Chrome: This webpage has a redirect loop.
Firefox: Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
Password Incorrect - Error Message
Is two-step verification available for G Suite @ CMU accounts?
No, G Suite @ CMU uses single sign-On (SSO) so 2-step verification cannot be used.
Can I log into other Google services with my Andrew userID and password? (e.g., Wallet, Photos)
When you log into G Suite @ CMU, you will only be able to access the Google services that are enabled: Mail, Calendar, Contacts, Drive and Documents.
Can I log into other web services using my G Suite @ CMU account? (e.g., YouTube, Pinterest, etc.)
Your G Suite @ CMU account is NOT a commercial Google account and cannot be used to log in to other web services.
What if I already have a personal Google/Gmail account?
Your G Suite @ CMU email is separate, and is not associated with any personal Gmail accounts.
Can I simultaneously access two separate Google accounts with my Drive app?
No. Your Drive app can be configured to access more than one account, but not at the same time.
Your Andrew email account will expire 90 days after graduation. Please see the Transitioning Your Services document for more information.
My Android phone requires me to re-authenticate multiple times a day.
To address this issue, remove the account from your phone and re-add it following the mobile device steps.
No, you can use Outlook or Apple Mail to read your G Suite @ CMU email. See the Email Client Setup page for steps.
Mobile apps that do not support single sign-on (SSO) require a separate G Suite password.
Follow the steps on the Send from your CMUname page.
Sending email from Google to a subscribed CMU Mailman mailing list, the email never appears in my INBOX.
Google suppresses what it considers to be duplicate email. If you send to a subscribed mailing list, and the mailing list posts the message with your Google address it's identical to the message in your Sent folder, and so does not display in your INBOX. There is no workaround however, all other list members will receive the email.
If you are a list administrator, please consider setting up your list to maintain an email archive; subscribers can use the list archive to check whether a message has been delivered. Messages are added to the list archive as they are sent to the list subscribers.
Can I forward my email to another email account?
Yes, you can forward your email to a different email account using the Forwarding Tool.
I use Exchange, can I schedule a meeting with someone on Google?
See the Scheduling with Exchange/Google document for tips on scheduling between Google/Exchange.
Can I share my calendar with my personal Google account?
See Google's Calendar Sharing Options document for more information. Please note, you can share only free/busy information, but no event details, with someone outside the Carnegie Mellon domain.
How do I respond to Google Calendar invites send to my CMU mail alias?
Since G Suite does not recognize the CMU mail alias (@cmu.edu), add the meeting to your calendar then select yes I am going on your calendar.
Privacy and Security
Computing Services encourages you to review the Gmail Privacy Notice. This should answer many of your privacy-related questions.
No. When you access G Suite through a web browser or SSO supported app your password is authenticated on our servers and is not sent to Google. If you use a mobile app that does not support SSO a separate password is needed. See G Suite Password.
No, ads are disabled for G Suite @ CMU.
Google data is stored in a vast number of geographically distributed data centers that are owned/managed by Google. These centers adhere to, at least, industry standard systems and procedures that ensure security and confidentiality and protect against threats, hazards and unauthorized access.
Each Google data center maintains an on-site security operation responsible for all physical data center security functions 24/7. The on-site security operation personnel monitor Closed Circuit TV (CCTV) cameras and all alarm systems. On-site security operation personnel perform internal and external patrols of the data center regularly. Google employs a centralized access management system to control personnel access to Google production servers, and provides access to a limited number of authorized personnel.
Per contract, the university may not use Google for High Risk Activities, for data that is controlled for export under Export Control Laws, or in ways that reverse engineers, resells, or creates similar services through the use of Google.
Google automatically encrypts browser sessions with SSL. Google does not automatically encrypt data in storage. Users should encrypt documents that contain sensitive information (e.g. Adobe Acrobat and Microsoft Office both offer encryption features) or redact the sensitive portions of the document prior to uploading to Google.
Google complies with applicable laws and notifies customers directly in the most expedient time possible. Depending on the situation, Google may automatically suspend the offending use and inform the university’s administrator.
Google is considered a “School Official” and will comply with the requirements and obligations of School Officials under FERPA.
Our agreement with Google does not grant either party any rights, implied or otherwise, to the other’s content or any of the other’s intellectual property. As a Google customer, we (university/end user) own all intellectual Property Rights in customer data; conversely, Google owns all intellectual property rights in the services.
Google provides customer access and the ability to export their data for a reasonable period of time. After this time, Google will destroy/overwrite the data.
When disks that contain customer data experience performance issues or errors they are decommissioned by Google. Every decommissioned disk is subject to a series of data destruction processes before leaving Google premises. Disks are erased in a multi-step process and verified complete by at least two independent validators.
Google’s infrastructure systems have been designed to eliminate single points of failure and minimize the impact of anticipated environmental risks. For example, Google’s data center power systems are designed to be redundant and maintainable 24/7.
Will I still be able to look up student email addresses?
Yes, students will continue to have an @andrew.cmu.edu email address. You can search these using the CMU directory or through the Global Addressbook in your email client.
Is there a storage quota?
G Suite provides UNLIMITED storage. This includes both Drive and Gmail.