Carnegie Mellon University

International Mail Policies

Postal customers may send items by air (airmail) to ensure the fastest mode of transportation and expeditious handling and dispatch. Travel time varies by service and by country. Typically First-Class parcels take 10-14 business days, Priority parcels take 6-10 business days, Priority Express parcels take 3-5 business days, and Global Express Guaranteed parcels take 1-4 business days. Please note that surface mail is no longer available for international shipments.

Any mail/parcels which contain anything liquid, fragile, perishable, or potentially hazardous (such as lithium batteries, perfume, or mercury) that you wish to send through USPS from Postal Services must be given to a Postal Services cashier at our front counter located at CUC LL40.

While most items are mailable to foreign countries, there are some restrictions. It is of the utmost importance that departments contact Postal Services at 8-2927 when sending international mail to determine the proper classification and documentation required for customs declarations. If customs regulations are not followed and documentation is not exact, the item will be impounded by customs until the addressee makes arrangements for clearance and the payment of whatever duties are required for the release of the item. A customs form must be completed online. Please be sure to bring each form with you when sending the package.  Due to the time required to send international packages, we cannot accept any items requiring a customs form after 2:30pm each day.

When preparing international mail for internal metering, do not combine it with other mail. It must be submitted to Postal Services with a separate Universal Requisition Form [pdf]. Please be sure to indicate that the requisition contains items for international destinations at the top of the form. International deliveries vary by country of destination. If you are sending an item which requires a customs form, you must be present to sign the label after the item is processed. Only the person listed as the sender may sign the completed form and label.