Carnegie Mellon University

Incoming Mail for Faculty and Staff

Please be aware that failure to properly address your incoming mail/parcels will result in the mail/parcels being returned to the sender. Carnegie Mellon University Postal Services is not responsible for any mail/parcels which are delayed, returned, or lost because the item was incorrectly addressed.

Typically, mail and packages are delivered on the following business day after arrival. Mail and packages sent through USPS Express Mail are normally delivered the same business day they are received. Mail and packages addressed to a department are only available for pickup at the Post Office in emergency situations. Otherwise, the recipient must wait until their departmental mailroom receives the item(s) to claim any non-emergency mail or packages. You may request a Special Delivery to have the mail or package delivered on the day it arrives or you may rent an SMC Mailbox if you wish to regularly pickup non-emergency mail or packages at the Post Office.

All faculty and staff mail/packages sent to Carnegie Mellon University – Pittsburgh should be addressed as follows:

Employee Name
Department Name, Building Abbreviation, Room Number
5000 Forbes Avenue
Pittsburgh, PA 15213

If your department is relocating to a new location, either temporarily or permanently, please complete a Departmental Move Request form. You may submit the completed form by email to or by sending it to Postal Services via campus mail. If the move is temporary, please submit a second form indicating when the department will return to the original location.

Campus Mail

All campus mail should be addressed as follows:

Campus Mail
Employee Name
Department Name
Building Name and Room Number

Campus mail must contain a return address that includes the sender's name and department.

CMU West Campus

Please note that CMU West does not receive campus mail. All mail must be sent via the United States Postal Service. Their US Post Office address is:

Carnegie Mellon University West
(Name of individual)
Building 23, MS-11
Moffett Field, CA 94035-1000

Important Note Regarding FedEx, UPS, DHL, etc. Deliveries to Campus West:

  • Please be aware that mail stop numbers are useful only for USPS Mail. The mail stop number (MS-11) DOES NOT work for FedEx, UPS, DHL, or any other private mail carrier.

  • For FedEx, UPS, DHL, etc. deliveries the building number and room number must be listed in the ship to address, as in the following example:

Carnegie Mellon University West
(Name of individual)
NASA Research Park
Bldg. 23, Room (xxx)
Moffett Field, CA 94035-1000
  • Some shippers have trouble finding Moffett Field - Suggest they look under Mountain View, CA for the same zip code.

  • Shipments may be refused if they are not addressed for staff/faculty.

Qatar Campus

All incoming mail/packages for faculty and staff should be addressed as follows:

Employee Name
5000 Forbes Avenue
SMC #1070
Pittsburgh, PA 15213-1070

Once they are received by Postal Services, mail and packages are delivered to International Finance on the 5th floor of the UTDC Building, 4516 Henry Street. International Finance ships all mail and packages to Qatar.

Australia Campus

All mail to be sent to the Australia campus should be sent via campus mail to the Heinz School. Heinz processes a shipment of mail to Australia as necessary.

Please avoid using the Carnegie Mellon mail services for incoming personal mail, as this will overload the university mail system. Also, please do not use Carnegie Mellon as a return address for personal mail. Unfortunately, the number of Carnegie Mellon employees receiving personal mail through the system is growing and becoming unmanageable. This significantly stretches the resources normally dedicated to university-related packages. In most cases where personal packages are received, the mail couriers and delivery staff must make additional and repetitive trips to buildings and offices. For these reasons, the Post Office strongly urges you to have personal mail and packages sent to your home address.

If you wish to receive personal mail on campus, you may rent an SMC Mailbox in the Cohon University Center. Information regarding SMC Mailbox Rentals can be found in our Products section.