Forgot my Password-Computing Services - Carnegie Mellon University

Forgot my Password

Forgot your Andrew account password? Use one of the password reset methods below. 

IMPORTANT: When contacting the Help Center, do not send Personal Identifiable Information (PII). PII includes: Social Security numbers, credit card numbers, account passwords, etc. We will never request this information via email. 

Use the Andrew Password Reset Service

Use the self-service utility, available 24/7. If you have not previously set your security questions, you will need to use one of the other methods provided. We encourage you to set your security questions when you are able to log in so that you can conveniently reset your password if you forget it.

If you have set your security questions, but are unable to access the self-service utility, call the Computing Services Help Center at 412-268-4357 to have your password reset. One of the consultants will verify your identity by asking for the answers to your security questions.


Visit the Help Center

Visit the Computing Services Help Center in Cyert Hall 119. You will need to bring a valid photo ID. Acceptable forms of ID include: Carnegie Mellon ID card, State issued driver's license or identification card, passport (US or foreign). Once the consultant verifies your identity, your password will be reset.


Fax Your Request

The information below is required. Fax your password reset request to the Computing Services Help Center at 412-268-9773.  
  • Copy of a valid photo id.
  • Signed note requesting a password reset.
  • An alternate email address or phone number where you can be contacted.

Once you send your fax, call the Computing Services Help Center at 412-268-4357 or send email to to notify us that the fax was sent. A consultant will verify your identity and reset your password once your fax is received. 


Contact Your Department Password Administrator

Faculty and staff can contact their department's password administrator and have that person request a password reset. If you do not know your department's password administrator, contact your Department Head or Business Administrator.

We encourage everyone to set your security questions. If you forget your Andrew account password, the self-service utility, available 24/7, will allow you to create a new one.

Last Updated: 9/16/15