Frequently Asked Questions
Can someone else pick up my hang tag? Yes. Email authorization to the person who will be responsible to pick up the hang tag, and they can present the email to the P&TS staff as proof of consent.
I have more than one car, can I get an additional hang tag? Only one hang tag is issued per permit.
What if I need to change my vehicle information? Please email the parking office with your new information. Provide the year, make/model, color, plate number and the state issued.
I have received an email about a permit, but I did not apply. What does this mean? The email was sent to all campus ANDREW ID email users. Please disregard if you did not apply.
I have a handicap state-issued placard, how do I get a handicap parking space on campus? Faculty and staff should contact HR's Equal Opportunity Services Division at EEOS@andrew.cmu.edu. Students wanting to obtain a handicap parking space should contact Catherine Getchell, Director of Disability Resources for assistance. Parking & Transportation will receive the necessary paperwork, and once you are granted a handicap space, you should display both the state-issued placard as well as the CMU-issued disabled hang tag.
I currently have a separate proxy card for gate access to my parking garage/lot. If my permit rolls over for AY18-19, do I retain this card for the new parking year, or will I be issued a new one? Please keep your separate proxy cards for the following locations if you have elected to remain in your current parking location: 5th & Craig (RAND Building garage), Bakery Square, Collaborative Innovation Center (CIC), Morewood, Second Avenue (PTC), South of Forbes (Carnegie Museum), and the Tepper Garage. If you misplace your proxy card or it becomes damaged, please visit our office in the East Campus Garage for a replacement card. The replacement fee is $15.00.
How do I retain or cancel my parking permit while on a Leave of Absence from the University? If you wish to retain your parking while on a leave of absence, you must pay the monthly fee associated with the permit. You have the ability to cancel at any time; however, parking in your current area may not be available upon your return.
How do I cancel my payroll deduction for a parking permit? If you are retaining your parking permit but wish to pay directly for your permit and cancel your payroll deduction, payment for the remainder of the year can be made at one time via cash, check, or credit card. If you are canceling your parking permit, you will need to surrender your active hang tag and parking cards for the payroll deduction to be canceled. Please contact our staff accountant, Julie Stephenson with any other questions regarding your payroll deduction.
What happens if I decide to cancel my parking in the middle of the year? Do I receive a refund or will I be charged for the entire year? You can decide at any time to cancel your parking permit. To cancel, please visit our office located on the first floor of the East Campus Garage Monday-Friday, 8:00 AM - 4:30 PM or send an email to our office. You will be removed from both the parking and payroll database once we are in receipt of your gate card and hang tag. If you've paid for your permit for the entire year, you will be refunded for the remaining months. All cancelled permits must be accommodated with proof of purchase in order to have your refund processed. Refunds are prorated at one-half a month for permits returned before the 15th of the month, and a full-month charge for any time after the 15th of the month. If your permit is returned on the 1st day of the month, you will not be charged for that month.
How often is the waitlist reviewed, and how will I be notified if I've been assigned a permit? The waitlist is reviewed on a consistent basis and spaces are allocated as space becomes available. You will be contacted via the email you provided on your application.
I am a current permit holder off-campus. Is the East Campus Garage available for off-campus permit holders? Yes. As an off-campus permit holder, you are able to park in the East Campus Garage. This includes when the garage is open to lease holders only, as you are considered a current "lease holder." If the garage is open to lease holders only, simply enter the garage, and press the "help" button. State that you have a permit at Dithridge Street Garage (for example), and the gate will be raised for you to enter. Stop in the East Campus Garage office to pick up your validated parking ticket for the day. Off-campus permits include: 300 S Craig Street, 4700 Fifth Avenue, Bakery Square, Clyde Street, Dithridge Street Garage, Fifth & Craig, Henry Street, Second Avenue (Pittsburgh Technology Center), Software Engineering Institute (SEI) DC, Zebina Way, and downtown Pittsburgh.
Where are the electric vehicle charging stations? There are a number of locations to charge your electric vehicle while on campus. The CIC, Dithridge, and East Campus Garage all have charging stations. The CIC has 5 spaces in the ungated portion, and the Dithridge and East Campus garages each have two. For more information visit our Parking Information tab.