Carnegie Mellon University
How do I cancel my payroll deduction for a parking permit? If you wish to cancel your payroll deduction, please contact our staff accountant, Julie Stephenson.  If you are retaining your parking permit, payment for the remainder of the year can be made at this time.  If you are canceling your parking permit, you will need to surrender your active hang tag and parking cards for the payroll deduction to be canceled.

How do I retain or cancel my parking permit if I go on a Leave of Absence? If you wish to retain your parking while on leave of absence, you must pay the monthly fee associated with that permit.  You have the ability to cancel at any time; however, parking in your current area may not be available upon your return.  At that time you have the option of being placed on a waitlist.

How do I change my tax option? All questions regarding tax option changes should be directed to our staff accountant, Julie Stephenson. 

What if I need to change my vehicle information?  Please email the parking office with your new information.  Please provide the year, make & model, color and the license plate number, and the state issued.

I am not a permit holder currently, but wish to be on waitlist for AY17-18.  How do I sign up for the waitlist?  Please complete a parking application and email or visit our office in the East Campus Garage for parking options.  There is no guarantee you will receive a parking assignment; however, our office will contact you by email if a parking permit becomes available.

I am an incoming student for AY17-18, what lots are available for me to obtain a parking permit?  Student permit parking can be obtained in any of the following parking areas: 4700 Fifth Avenue, East Campus Garage, Greek Quad, Second Avenue (PTC), and Clyde Street.

How often is the waitlist reviewed, and how will I be notified if I've been assigned a permit?   The waitlist is reviewed on a consistent basis and spaces are allocated as space becomes available.  If a space becomes available, you will be notified by email.

I am interested in switching parking locations.  How do I change my selection for AY17-18? You can switch locations by adding your name to our waitlist by contacting us or stopping in our office in the East Campus Garage.

What happens if I decide to cancel my parking in the middle of the year? Do I receive a refund or will I be charged for the entire year?  You can decide at any time to cancel your parking permit.  To cancel, please visit our office located on the first floor of the East Campus Garage Monday-Friday,  8:00 AM - 4:30 PM or send an email to our office. You will be removed from both the parking and payroll database once we are in receipt of your gate card and hang tag.  If you've paid for your permit for the entire year, you will be refunded for the remaining months. All cancelled permits must be accommodated with proof of purchase in order to have your refund processed. Refunds are prorated at one-half a month for permits returned before the 15th of the month (no exceptions), and permits are charged the full month for anything after the 15th of the month.  If your permit is returned on the 1st day of the month, you will not be charged. 

What happens if I forget by hang tag?  If you forget your hang tag, please visit our office to purchase a temporary hang tag for $3.00.

I have a handicap state-issued placard, how do I get a handicap parking space on campus? Faculty and staff should contact HR's Equal Opportunity Services Division at EOS@andrew.cmu.edu  Students wanting to obtain a handicap parking space should contact  Catherine Getchell, Director of Disability Resources for assistance.  Parking & Transportation will receive the necessary paperwork, and once you are granted a handicap space, you should display both the state-issued placard as well as the CMU-issued handicap hang tag.

When will I hear if I received a permit once I have been placed on the waitlist?  We will contact you by email when a permit in your desired location becomes available.

Can someone else pick up my hang tag?  Yes. Email an authorization letter to the person who is going to pick it up and instruct then to bring the email with them when they pick up your hang tag. 

I have more than one car, can I get an additional hang tag?  Only one hang tag is issued per permit.

I have received an email about a permit, but I did not apply.  What does this mean?  This email went out campus wide.  Please disregard if you did not apply.

I am not a current permit holder, but I wish to be on the waitlist for AY17-18.  How do I sign up for the waitlist?

You can sign up by emailing our office.  An application will be provided to you for completion.  Based on availability, you will be notified via email should something become available.