Frequently Asked Questions
Open Enrollment FAQs
Can someone else pick up my hang tag?
Yes. Email authorization to the person who will be responsible to pick up the hang tag, and they can present the email to the P&TS staff as proof of consent.
I have more than one car, can I get an additional hang tag?
Only one hang tag is issued per permit.
What if I need to change my vehicle information?
You can update your vehicle online at any time, by logging into your account with your ANDREW ID and password.
I have received an email about a permit, but I did not apply. What does this mean?
The email was sent to all campus ANDREW ID email users. Please disregard if you did not apply.
I currently have a separate proxy card for gate access to my parking garage/lot. Do I retain this card for the new parking year, or will I be issued a new one?
I am a newly-hired faculty/staff member hired after the open enrollment period. How can I register for a parking permit?
Please visit our permit section of our website for further information. You can always submit a parking application throughout the year by downloading the application and sending a scanned copy to our email. (ANDREW ID REQUIRED)
Students can also apply for parking by submitting the same application at any time throughout the year.
I have a handicap state-issued placard, how do I get a handicap parking space on campus?
P&TS will receive the necessary paperwork from the appropriate sources, and once you are granted a handicap space, you should display both the state-issued placard as well as the CMU-issued disabled hang tag.
How do I retain or cancel my parking permit while on a Leave of Absence from the University?
How do I cancel my payroll deduction for a parking permit?
If you are retaining your parking permit but wish to pay directly for your permit and cancel your payroll deduction, payment for the remainder of the year can be made at one time via cash, check, or credit card.
If you are canceling your parking permit, you will need to surrender your active hang tag and parking cards for the payroll deduction to be removed. Please contact our office with any other questions regarding your payroll deduction.
What happens if I decide to cancel my parking in the middle of the year? Do I receive a refund or will I be charged for the entire year?
You can decide at any time to cancel your parking permit. To cancel, please visit our office located on the first floor of the East Campus Garage Monday-Friday, 8:00 AM - 4:30 PM or send an email to our office. You will be removed from both the parking and payroll database once we are in receipt of your gate card and hang tag.
If you've paid for your permit for the entire year, you will be refunded for the remaining months. All cancelled permits must be accommodated with proof of purchase in order to have your refund processed. Refunds are prorated at one-half a month for permits returned before the 15th of the month, and a full-month charge for any time after the 15th of the month. If your permit is returned on the 1st day of the month, you will not be charged for that month.
How often is the waitlist reviewed, and how will I be notified if I've been assigned a permit?
The waiting list is reviewed on a consistent basis and spaces are allocated as space becomes available. You will be contacted via the email you provided on your application. The waiting lists progress when folks cancel their parking or leave the University. There is no guarantee of receiving parking at CMU.
I forgot my hang tag for my parking lot/garage. How do I obtain a temporary hang tag to avoid receiving a parking citation?
If you have forgotten your permit hang tag, please stop in our East Campus Garage office for a temporary tag to avoid receiving a parking citation. The temporary tag is a one-time charge of $3. If you are driving a rental vehicle for more than one day, you can obtain the temporary hang tag for a $3 charge for the duration of your rental car use.
All permit holders will receive a "one-time forgiveness" during each permit year for forgetting to display/ forgot a hang tag for one day only. You would simply appeal the citation if you have forgotten your hang tag or did not have it displayed and received a citation; request the one-time forgiveness for the current academic year.
My current permit hang tag is damaged/misplaced or lost. Do I need to contact P&TS?
My CMU ID will not work on the Port Authority Transit buses/light rail system?
If you board the bus or train (T), and your CMU ID does not register as a valid CMU ID card holder, you must pay to ride ($2.75) that day or exit the bus.
What do I need to do in order for my CMU ID to work properly for the next time I board a Port Authority bus / light rail train?
You will need to visit the HUB for a replacement CMU ID.
I am a current permit holder off-campus. Is the East Campus Garage available for off-campus permit holders?
Yes. As an off-campus permit holder, you are able to park in the East Campus garage. This includes when the garage is open to lease holders only, as you are considered a current "lease holder." If the garage is open to lease holders only, simply enter the garage, and press the "help" button. State that you have a permit at Dithridge Street Garage (for example), and the gate will be raised for you to enter. Stop in the East Campus Garage office to pick up your validated parking ticket for the day.Off-Campus parking is available in the East Campus and the Dithridge Street garages. If you have a permit for any area listed below, you are eligible to receive validated parking as follows: At the East Campus Garage – 4700 Fifth Avenue, 6555 Penn Ave, Bakery Square, Dithridge Street Garage, Fairfax Lot, Fifth & Craig (RAND), Fifth & Neville, Henry St., Second Ave (PTC), Whitfield, Zebina Way lot, and all Downtown locations. At the Dithridge Street Garage – East Campus Garage, 6555 Penn Ave, PTC, Bakery Square and all Downtown Locations. An off-campus employee who does not have a current parking permit will pay for parking at the prevailing rate.
Where are the electric vehicle charging stations?
What is a subcompact car?
A subcompact car is the American classification for small cars which is broadly equivalent to the B-segment (Europe) or supermini (Great Britain) classifications. According to the U.S. Environmental Protection Agency (EPA) car size class definition, the subcompact category sits between mini-compact and compact categories.
- Any high clearance vehicles (VEHICLES EXCEEDING A HEIGHT OF 5'2") , regardless of length, .
- If your vehicle is classified as a compact car - it is NOT a subcompact car
- Subcompact SUVs MUST be below 5'2" in height, regardless of length to be considered a subcompact vehicle
Makes and models of classified subcompact cars include Honda Fit, Chevrolet Sonic, Kia Rio, Ford Fiesta, Mini Cooper, Mazda 2, and Toyota Yaris. Makes and models of subcompact SUVs and crossover SUVs lower than 5'2" in height include Kia Niro, Hyundai Kona SE, and the Mini Cooper Countryman.
I received a parking citation. How do I pay or appeal the ticket?
You can pay a citation directly in our office, M-F, 8 AM-4:30 PM; online; or by check/money order by mail to the address on the ticket envelope.
Our department is hosting an event on campus for a large group. How do I secure parking for our guests?
Departments may submit a parking request to the Parking & Transportation Services office for groups conducting special events on campus by completing the Event Parking Request Form (pdf). This form must be completed for events that are expecting 25 or more attendees. When requesting visitor’s parking reservations for events with over 40 vehicles, P&TS requires the event sponsor to hire Jay Becker Parking Services, who will provide parking assistance at the expense of the event sponsor. The P&TS office must receive requests, in writing, 30 days prior to the scheduled event date(s).More information is available for visitors.
We are having a few people visit our offices on campus, and would like to pay for their parking. Where can I order parking validation tickets for our guests?
Departments may purchase validation tickets from Parking & Transportation Services for their guests. Upon notification, departments should pick up and sign for requested validation tickets in the Parking & Transportation Services office in the East Campus Garage.