Computing Services enables and advances an information technology (IT) environment that supports the research and education missions and the associated administrative functions of Carnegie Mellon.
The Help Center
Phone: +250 788 31 2445
The Computing Services Help Center provides students, faculty, and staff members with technical assistance and information about computing at Carnegie Mellon University in Rwanda. Walk-in and phone hours are available Monday through Friday 8am-4pm. Students can contact the Help Center by phone, in person, or by sending e-mail to ITSupport@rwanda.cmu.edu.
Andrew User ID and Password
Your Andrew Account is your key to access many of the university’s computing services such as the Carnegie Mellon Web Portal, computing clusters, and e-mail. Once this is assigned, you can learn what your account and e-mail address are by visiting the Carnegie Mellon directory webpage. Contact IT support at ITSupport@rwanda.cmu.edu if you cannot find your Andrew User ID and password.
Students can access their Carnegie Mellon-Rwanda Email account through WebMail, a web-based email service, regardless of where they are. All they need is their Andrew account information and an internet connection. Computing Services on the campus supports the Microsoft Outlook 2010 mail client and welcomes students to try it out.
CMU-R uses Cisco AnyConnect Virtual Private Network (VPN) client to create a secure connection, called a tunnel, between your computer and the server. This tunnel allows secure communications and the ability to connect to Carnegie Mellon resources off-site.
IMPORTANT: VPN does not eliminate the need for an Internet Service Provider (ISP). You must have a valid internet connection before you can connect to the VPN server.
For more detailed information on connecting to the VPN client, please visit the computing services website. Please also review the VPN usage guidelines that have been established to ensure that the Carnegie Mellon community has a clear understanding of proper procedure and usage.
Consider Your Downloading Habits
Downloading and sharing music, movies and apps is a part of student life. If you shared your music, movie or app library at home, please close/turn off sharing before coming to campus. Otherwise, you could inadvertently share your library with thousands via the Carnegie Mellon network, which is a violation of the university’s Computing Policy.
Please note that when requested, Carnegie Mellon is legally required to provide information about individuals who appear to be illegally downloading and distributing copyrighted materials (e.g., music, movies and apps) on our network.
When downloading or sharing files, please consider the following:
- If you didn't pay for it - DON'T download it.
- Close/turn off sharing in iTunes (iTunes > Preferences > Sharing) or similar applications before you arrive on campus.
- Consider disabling file sharing for other applications when you are not using them.
- Review the Copyright Violation Guideline.
Computing Services maintains campus licensing for a number of software products. Some of the software is available for download based on your affiliation (i.e. student, faculty or staff member); other software products are available in the public computing clusters for anyone with a valid Andrew userID. Some software is licensed for sale through the Computer Sales area of the University Store at a discounted price.
Students - are entitled to perpetual software licenses from Microsoft and Adobe after graduation. For Microsoft operating systems and MS Office, this includes the option to purchase upgrades.
Faculty, Staff and Students - receive an academic discount when purchasing licensed Adobe and Microsoft software.
Access Cluster Software Remotely
Safety and Security
CMU-R has 24-hour security provided by Intersec Security Rwanda. One security guard is present at all times. If you have a problem that requires immediate attention, please contact the security guard on duty. If you have a security incident to report, please submit a written statement to the Director of Business Strategy and Operations, Crystal Rugege, at firstname.lastname@example.org.
If you are in an emergency situation such as a fire, assault, feel physically endangered, or are witnessing a crime, you should call Rwanda Police at the following toll free numbers:
General Emergency- 112
Gender Based Violence- 3512
CMU Alert Emergency Notification Service
All students, faculty and staff are encouraged to register for the CMU-R Alert Emergency Notification Service, which sends text messages and emails to registered phones and email accounts in the event of a campus emergency. Registrants will be contacted by the CMU Alert system only if there is a campus emergency or during tests of the system.
Carnegie Mellon University’s digital library provides access to full-text databases, online journals, books, music and video and online subject-specific search.
You can access the digital library resources at http://search.library.cmu.edu. A customized guide has been created for CMU-R students. You can access this guide at http://guides.library.cmu.edu/Rwanda which provides students with an overview of how to access resources most effectively.
Online Enrollment Applications
Student Information Online (SIO)SIO is a secure site where you can find important, personalized information, including E-Bills and student account information, financial aid status/eligibility, grades and QPA, and course schedule. You can plan your schedule, register for classes, update your contact information, sign up for E-Check & E-Refund, authorize friends and family to receive your E-Bill, request verifications, and much more. To log on, go to www.cmu.edu/hub/sio and enter your Andrew User ID and password.
Schedule of Classes (SOC)
SOC is a real-time searchable database of course information, including course descriptions. SOC can be accessed at https://enr-apps.as.cmu.edu/open/SOC/SOCServlet.
Faculty & Staff Directory
The CMU in Rwanda faculty directory can be accessed here.
The CMU in Rwanda academic staff and administration directory can be accessed here.
For a directory of all CMU faculty, staff and students please visit this page.
Billing and Payment
For information regarding billing and payments, including electronic student account invoices (E-Bills), E-Pay/E-Refund, past due accounts, and more, visit www.cmu.edu/hub/billing.
You can submit payments directly at any Bank of Kigali branch either through a direct deposit on our account or through a wire transfer. Please note, payments should be made in U.S. dollars.
Please retain your deposit receipt as proof of payment and bring it to the CMU-R office at Telecom House, 4th floor; alternatively, you can send us a scanned copy of the receipt via email to the Accounting and Finance Coordinator, Joel Ndatsikira email@example.com.