Postal Services - Carnegie Mellon University

Postal Services


Please be sure to use the correct address and format when having items sent to your SMC. Using an incorrect address or format can result in shipping and processing delays. The correct address and format is:


5032 Forbes Avenue

SMC ####

Pittsburgh, PA 15289-####

If you are unable to enter the full nine-digit zip code, use the original five-digit zip code 15289. Using any other address or format can result in delays or even the item(s) being returned to the sender. Thank you for your cooperation.



As of 8/18/15 USPS requires all customs forms to be printed from their website. The website is here. *iOS users have experienced difficulties using the Safari browser. Please use a different browser if any errors occur.

We cannot accept handwritten customs forms under any circumstances. If you are unable to print a customs form form, you may take a handwritten customs form to a non-CPU USPS Post Office.

If you are sending the parcel for a Carnegie Mellon University deparment or organization using an Oracle string, we can create the customs forms for a flat fee of $2.50 per parcel. We will require all pertinent information including: names and addresses for the shipper and recipient (which must also be on the parcel) and a list of items within the parcel (including quantities, values, and weights [if known]). Due to the additional time required to create a customs form, this process may delay the shipment. After all of the forms are created, an authorized representative of the department or organization must approve each form with their signature and the date approved. This may be done in person at the front counter or we can send the forms through campus mail to this representative. If choosing the latter option, the representative must then return the completed forms through campus mail. Any questions regarding this service should be sent to Andrew Zucker (

We appologize for any inconvenience.

For Assistance or questions regarding the change, please call 1-800-ASK-USPS (1-800-275-8777). Help desk hours Mon-Fri 8:00 am- 8:30pm EST and Saturdays 8:00am to 6:00pm EST.


This site will familiarize you with the mail services offered at Carnegie Mellon Postal Services. We hope it will assist you in obtaining the best possible mailing results in the most cost-effective manner.

The University Post Office is a sub-contracted station of the United States Postal Services (USPS) and provides most U.S. postal services to the campus community. The Post Office sells stamps, money orders, envelopes, tape, and boxes for mailing packages. Additionally, the Post Office offers Priority, Express, Registered, Certified, Insured, and International mailing services. Fax service and copies are also available. Finally, Post Office (PO) boxes are available for rent to the campus community. Please see our Policies for more information on box rental.

The University Post Office does not deliver packages to the fraternities, sororities, or off-campus residents. Please see our Policies for more information on packages.

The more we know about your needs, the better we can address them. Please inform us in advance if you know you will have a large mailing or if you will need a special delivery. Please see our Policies for more information on mass mailings and special delivery. We urge you to use our expertise and call the Assistant Manager at 412-268-2929

Our Mission

Inside the Post Office 

The mission/vision of Postal Services is to provide the most efficient mailing results in the most cost-effective manner with courteous mail service.

We will accomplish this by empowering and training our staff to work as a team with continuous improvement as our team goal.

We are here to help you and will be happy to answer questions and assist you in planning projects.

Post Office Window
Academic Year Hours:
9AM - 5PM


Phone: 412-268-2927
Student Package Pick-up
Academic Year Hours:
10AM - 6PM
SAT 11AM - 5PM
Phone: 412-268-5616

hours of operation