Carnegie Mellon University
Blackboard at Carnegie Mellon

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Office of Technology for Education
bb-help@andrew.cmu.edu
412-268-9090

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LoginKnown Issues & Problems

GRADE CENTER: Newly created columns and/or grades entered do not appear or initially appear and then disappear.
This is a browser cache problem - refresh and/or restart the browser to view the added columns or data. We have reported this problem to Blackboard, Inc.

Blackboard News and Alerts

Problems Uploading Certain File Types

Due to a recently released Blackboard software patch, that has been installed to maintain security and stability of the Blackboard system, certain file types can no longer be directly uploaded into Blackboard and downloaded successfully. Some file types affected by this issue include: .html .exe .flv .wma .pub .isf

Work-around: Zip the File

To work around this issue, first create a .zip file for these file types. Then upload the file into Blackboard. Upon download, the .zip file can be easily extracted and the file inside opened normally.

When creating a package (multiple files) to upload into Blackboard

When preparing multiple files as a single package (zipped folder) for upload into Blackboard, remember to first zip the individual files of the above mentioned types and then place the .zip file(s) into the folder along with your other files; then zip the folder and upload.

How to zip and unzip files >

Instructors: Request a Blackboard course

Students: Not seeing your Blackboard course?

  • Check to find out if your instructor is using Blackboard for your course
  • Check to see if your instructor has made the course available to students
  • Other possible reasons why you do not see your Blackboard course may involve
    issues with your Andrew account or course registration.

Bb8 Tutorials

 
 

Office of Technology for Education, Carnegie Mellon University, 2008